The player from Canada had initiated a withdrawal procedure for her winnings and had provided all necessary identification. Despite having completed the required steps, she had faced difficulties receiving her cash. She also mentioned a withdrawal limit of $500, which she had been unaware of. After a series of exchanges with the Complaints Team, she confirmed receipt of her $500 winnings and expressed dissatisfaction with the casino's maximum cashout limit. The issue was subsequently marked as resolved by the Complaints Team.
WinVegasPlus Casino - Player's withdrawal is delayed.
Amount: Can$500
WinVegasPlus Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
I have played on this casino for a substantial amount of time and have made quite a few deposits I have finally won a smaller amount and finally decided to cash it out. It's been nothing but a run around all ready. They have my identification which clearly states I'm more then of age ans on top of that I have sent my cable bill which is inclusive of a landline telephone as well. Why such a hassle to receive my win?? It's not bad enough that I am only able to cash out $500 and I didn't know that until now so will not return for game play here once I receive my win.
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5 months ago
Dear mommy312012,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise if you successfully passed the full KYC verification? Have all your identity documents been approved?
Have you accumulated your winnings with a bonus that had the maximum winnings capped at $500? Could you please send me the link or the screenshot of the bonus you took?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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5 months ago
Yes I have been validated all that has went through I absolutely 100% don't accept bonuses from any casino as I have literally been robbed and had large amounts swiped from underneath my feet so had to learn the hard way. This casino has taken 1000s of dollars and I have only won once and was unaware until my win that the max cashout was only 500 dollars so it's impossible to ever win a substantial amount of money here which is wrong if I would of known that I would of never played here and spent so much.
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5 months ago
Have you accumulated your winnings with or without an active bonus? If you played with a bonus, could you please send me the link or screenshot?
When exactly did you submit your withdrawal request?
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5 months ago
Dear mommy312012,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
