WinPort Casino - Player's winnings were deducted due to bonus conditions.

I made 3 separate deposits. I don’t recall which bonus for each one I used. I was not aware of the $.30 rule when I deposited or how much money was left in my account. Which means that your bonus is still active if you have over $.30 before depositing again. However it took two weeks to get from verifying ID to approving withdrawal. They want to pay me $190 even though my available withdrawal balance was showing $2300. They say I had money left in my account when I deposited using a bonus with max withdrawal of $100. I do not know if this is true. Also my account history is still showing a balance of $2,110.33 minus the $190 they are giving me. They are saying you will lose anything over the $100 max withdrawal. The $2300 was available to me to withdraw so why would I think it wasn’t cleared for me to take out. I already have this money accounted for and I think they should make good on this for me. The withdrawal limit should have been reduced and said $100 available and not me expecting the $2300 for last two weeks. I feel the $2300 available to me to withdraw was false advertising. Extremely disappointed in this casino. I have attached a screenshot showing the balance history of $2,110.33. Why wasn’t it reduced to 0 if the money is cancelled after the max $100 withdrawl?

Dear empire999x,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you activate any no-deposit bonuses? Could you please post here (or forward me) a screenshot of your bonus history? You should be able to find it somewhere in your casino account.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

One more thing. On my bonuses why does it say CLOSED and the dates were before I requested a withdrawl. I feel like they scammed me saying my bonuses were still

active. Also looks like I only used one bonus and not the two I thought. They are free spins from

same bonus

Thank you very much, empire999x, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi empire999x,

I have reviewed your case and understand the situation. Allow me to reach out to the casino and make every effort to assist you. I would like to invite WinPort Casino to join the conversation and contribute to the resolution of this complaint.

They gave me my money back! Thanks!

Hi empire999x,

That is good news. I'm glad to hear that you got your funds back. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter