WinPort Casino - Player believes that their withdrawal has been delayed.

Requested a withdrawal on the 27th. Submitted all documents. Got an email on the 1st saying my utility bill ( which was attached straight from the utility website) was blurry. So I sent another utility bill. Also said there wer technical difficulties with cash app…. I would like to use cash app and have had no problems with it with several other casinos. Spoke with Abigail who could not help me and just told me to wait. She is the only manager on staff on Saturdays. You can not speak to anyone else above her at all. She also knew nothing about cash app….. do they take it? What technique difficulties where they having? I just want my withdrawal. Today.

Dear jodilynngoodwin,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear jodilynngoodwin,

Have you received your withdrawal from the casino yet?

Dear jodilynngoodwin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.