Winny Casino - Player’s struggling to withdraw her winnings.

Winny casino error on withdrawals via trustly, nothing seems to happen. Write to them and ask when they will come and fix this? They say we do not know. I start thinking about whether it's just me they have problems with or others as well.

Now it has got 4 days and their message is still certain, no problem to make deposit via trustly, only when it comes to withdrawals. Do you know anything about this?

here is the message that appears on the winny casinos page:

There are currently delays with withdrawals via Trustly. We are working hard to solve it as quickly as possible. Thanks for your patience.

Dear Sommar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

Have you been offered any alternative payment method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Sommar,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.