The player from Italy faced difficulties withdrawing money due to repeated rejections of his document verifications, despite having submitted them seven times with clear photos. After ongoing communication with the casino, it was confirmed that his documents had now been verified successfully. The issue was marked as resolved by the Complaints Team, ensuring the player could proceed with his withdrawal.
Winnita Casino - Player’s withdrawal is delayed due to document issues.
Amount: €3,000
Winnita Casino
Safety Index:Above averageSafety Index
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7.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
Translation
Good morning,
I am encountering the same problem as many others.
My document verifications have not been accepted even after I submitted them 7 times.
The photos are perfect.
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3 months ago
Hello villirilloandrea,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winnita Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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3 months ago
Translation
Hi Nick,
apparently they approved all the photos with the cards but not the photo with the face and the cards... I write every day and they tell me that they are not quality... with an iphone 15 they are not quality?
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3 months ago
Translation
Hi, I'm letting you know that the documents have been verified. Thanks anyway!
Greetings
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3 months ago
Dear villirilloandrea,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
