HomeComplaintsWinnita Casino - Player's withdrawal is delayed.

Winnita Casino - Player's withdrawal is delayed.

Amount: €2,700

Winnita Casino
Safety Index:Above average
Submitted: 23 Dec 2024
Case opened Current status

Waiting for player to reply

6d 16h 19m 33s

Case summary

7 hours ago

The player from Italy has a verified account but has not received a withdrawal of 2700€ that was promised within 14 days. The deadline has passed without any update on the status of the funds.

Public
Public
14 hours ago
Translation

Two weeks ago, I made a withdrawal of 2700.

Let me start by saying that my account is already verified.

In chat, they told me it would take 14 days to process the withdrawal, and I have patiently waited.

Today, the 14 days are up, and there's no trace of the money.

Automatic translation:
Public
Public
7 hours ago

Dear Pemo_91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Did you accumulate your winnings with or without an active bonus?

When did you request the withdrawal?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika


Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Pemo_91 has 6d 16h 19m 33s to reply

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