Winbig21 Casino - Player's withdrawal is delayed.

Winbig21.com

Had a free bonus on wich I meet the wagering requirements and made a deposit to be able to withdraw the max from bonus wich was £65.

From 27th of July they keep seeling me bs that i will get it asap and this and that.

Some of them probably know me already as I dont even have to tell them why im opening the chat they just say " I will look into this for you " yeah I know.

They are chatting with me but I am hearing the same thing al over again and again.

Dear Bixanu01,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?

Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Is your withdrawal request still 'pending' in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Hi, Yes my withdrawal is still pending.

They just keep telling me that I will receive it asap.

This is my firts withdrawal.

TRANSACTION DETAIL - 312049

DATE:

THURSDAY, JULY 27, 2023

TRANSACTION TYPE:

PAYOUT

IDENTIFIER:

BTC 1

AMOUNT:

£65

PAYMENTTYPE:

GENERIC

STATUS:

REQUESTED

CANCEL:

Thanks for your reply,

Have you received a confirmation from the casino your account was verified, please?

I submited the required ids they never said anything about that they are just telling me its going to be processed soon

As you can see in the above pictures this is how our conversation goes every time.

Maybe sometime they say they have internal issues but 90% of the time is this copy/paste reply.

Thank you

Tiberiu P*****

Thank you very much, Bixanu01, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Winbig21 Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello, Bixanu01!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Hi Pavel

That is great.

Thank You

They wont reply.

Got in touch today again and the same thing all over again "our financial team bla bla bla bla ".

Thanks for trying anyway

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Pavel,

Could you please close this complaint, I received the payout it was $65, not £65 but I'm happy with that.

Thank you very much for your help guys you are doing an amazing job.

Bixanu01

Dear Bixanu01,

I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system.

I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Pavel K

Casino Guru Team