Win777.us Casino - Withdrawal Problems and Account Closure Request.

I won money on two different games but they won't give it to me instead I been asked to verify my ID 20 times been denied everytime I keep getting on chat to check the progress for two days now and they are doing nothing at all I asked for a manager no one will give me one I have been back and forth giving them what they asked me for but i still don't have my money they haven't even taking it off the game the say with 48 hours at most it 72 for one and 48 now for the other a d nothing is being done I just want my money and my account to this company closed I don't want nothing to do with this shady company. Please help me get my money I don't trust them so I have screen shots of my account so they can't lie and say I had no money in my accounts. This company is taking full advantage of having no one make them be responsible so I would watch them if I were anyone going to this Company

Hello shauwana24,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Win777.us Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I sent my ID front and back it was denied several times I sent my selfie with my ID on a picture several times it was denied after being told approved they would deny my submission when I checked on the status of my withdrawls an agent would say dear you have to submit verification again I did that from 6 am til like 10 pm last night. Roman helped me best he could he got me one of my withdrawls but the other he had to send higher up. Im waiting for that out come. This company sends me an email stating if I change my trust pilot review maybe my withdrawl will go faster. I'm outraged that they think this is a game to be playing with me. I had a bad experience with their customer service and should be able to say something about it not be blackmailed into changing it for what they owe me.

Here it is days later I get another email for verification. This verification is approved I took screeshot of this and have the approval email. They are not working on getting me my funds more into playing games with me and using verification as the way. They are responding to me late night as well most of the time time are the responding at 3 am or something like that making it more time if I don't get the email til morning that's another day they do nothing. This casino knows that I have the funds they aren't saying I don't they are just holding me up because they can so not fair at all.

Hello shauwana24,

Do I understand it correctly that the account is now verified? Is it also open or still closed?

Please note that the time arrival of the e-mails is completely irrelevant as the time zone may differ.

It was just verified a couple hours ago I'm still waiting for my withdrawl but it was verified. Thanks for any help in this situation it's greatly appreciated. Have a great night.

Hello shauwana24,

Do you wish to keep the complaint open until the payment arrives or consider it as resolved?

I haven't received my withdrawal from vegas x yet I was doing all that verification last week to get it but I'm back at square one with trying to get it still no resolve there. I won again on milkyway this game all of a sudden has a maintenance issue can't get my 200 from there until it's fixed. And why I put money on there last night and while playing mr all in one it said internet connection re login and I did my money went from 43 and change to 7.52 and the login character was totally different so now I'm waiting for that to be fixed I'm not sure but something is off here and I would like to keep this open. 200 from vegas and 200 from milky way I'm waiting for and the glitch that took my money as well.

Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Dear shauwana24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.