BitKingz Casino Review

The player from Germany was unable to withdraw winnings from BitKingz due to problems with card verification. The player had made deposits through two credit cards, one of which didn't have its number printed on it due to bank policies, and the casino was reluctant to process the payout without a picture of the card showing both the card number and the name. The player later reported that the card was verified, but the casino cited technical errors for not processing the payout. Despite attempts to resolve the issue, the player stopped responding, leading us to reject the complaint due to lack of communication.

The player from Germany had deposited €60,00 to 'Bitkingz Casino' via bank transfer. The transaction had been successful, but the funds had not been reflected in his casino account. After multiple communications with casino support and provision of necessary bank statements, the casino had credited the amount to his account, but had not honored the bonus that was supposed to come with the deposit. The player had requested either a refund or the promised bonus. However, due to a lack of response from the player to the Complaints Team's inquiries, we had been unable to further investigate or provide potential solutions.

The player from Alberta had faced difficulties depositing funds using LTC at an online casino. Despite successful blockchain confirmations, the casino did not recognize the deposit, and their customer service did not assist. The player claimed the casino had withdrawn the equivalent of 20 CAD from their wallet without consent. The player had provided screenshots and transcripts of their conversation with the casino's support team. Despite our efforts to assist and requests for further information, the player had not responded to our messages. Therefore, we could not investigate further, leading to the rejection of this complaint.

The player from Germany successfully completed the wagering requirements and had his account verified. Despite this, all his attempts at withdrawing the funds through bank transfer have failed with the casino citing internal technical issues. The casino's communication leads him in circles and the suggested alternative method, Mifinity, seems impossible to verify due to non-existing requirements.

The player from Nova Scotia had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received at that point. The Complaints Team had advised him that withdrawal processing could take up to 14 days due to KYC verification or a high volume of withdrawal requests. They had asked for his patience and assured him they would intervene if the withdrawal was not received after 14 days. Fortunately, the player reported that he had received his withdrawal and the issue had been marked as resolved by the Complaints Team.

The player from Brazil had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The Complaints Team had advised the player that withdrawal processing could take up to two weeks and might be delayed due to unfinished KYC verification or a high volume of withdrawal requests. They asked the player to wait for 14 days post withdrawal request before submitting a complaint. After a while, the player confirmed that he had received his withdrawal. Consequently, we marked the complaint as 'resolved'.

The player from Brazil had expressed dissatisfaction with an online casino, citing unfulfilled promises and inconsistent excuses. The complaints team had attempted to gather additional information from the player to better understand and address the issue, but the player failed to respond to their queries. As a result, we had to reject the complaint due to insufficient information. However, the player was welcome to reopen the case at any time if they wished to provide more details.

The player from Norway had won 175 euros from free spins, but the winnings were not added to his account balance. Despite his attempts to resolve the issue with the casino over a month, it had remained unresolved. The Complaints Team had extended the timer by 7 days for further communication, but the player did not respond. Consequently, we were unable to further investigate the situation and had to reject the complaint.

The player from Russia has had issues with funds withdrawal, after successfully playing through a bonus. Despite the verification process and reaching out to customer support, who forwarded the issue to the technical department, the problem has not been resolved for nearly two weeks. The issue has been resolved successfully.

The player from Germany was experiencing issues with depositing money in the online casino. Despite the evidence of transfer, the funds had not been credited to the casino account. We had advised her to contact her payment provider and refrain from depositing more funds until the issue was resolved. We had extended the complaint timeline multiple times to allow the transaction to clear. However, due to the player's lack of response, we were unable to further investigate and had to reject the complaint.

The player from Germany has trouble verifying his account with the casino. Despite providing all requested documents in multiple formats, they all have been rejected multiple times for various reasons. The player later confirmed that the issue was resolved.

The player from Brazil has been accused of breaching bonus terms by placing bets greater than the allowed ones. Although the casino behaved according to their T&C, the case was closed as unresolved because we were convinced that this case could have been handled better.

The player from Serbia has been blocked because of selecting an incorrect country when creating an account. We ended up rejecting the complaint because it was not justified. the player didn't choose wrong country in the registration form by mistake.

The player's account got blocked without further explanation. The casino provided us with sufficient evidence to conclude the player's behavior was against the casino's bonus terms and conditions. The casino requested a payment info from the player to return the last deposit to him. The casino acted within its terms and conditions. The complaint was rejected.

The player from Greece couldn't withdraw his winnings from a no deposit bonus. He was informed he had been accused of opening multiple accounts. In addition, The casino no longer accepted players from the player's country of residence. Later, the casino representative informed us the accusation was caused by an error and confirmed the player had not created multiple accounts in the casino. The player later informed us he received his winnings (capped according to the maximum cashout from the bonus).

The player from Germany is experiencing difficulties withdrawing the funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Hungary is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We’ve reopened this complaint as per the player’s request. Unfortunately, the player managed to play and lose the original disputed amount, that he was trying to withdraw, therefore we rejected this complaint.

The player from Austria submitted all the required documents. The casino asked for a driver’s license, which he provided, but the casino isn’t satisfied, because in Austria there is no expiry date for this type of document. The issue was successfully resolved.

The player from Germany had encountered multiple issues with an online casino. Initially, her deposit of 50 euros had not been immediately credited to her account. After a 12-day delay, the deposit had eventually been credited, but she was informed that she had to wager the amount three times before making a withdrawal. Her account was subsequently blocked and the casino failed to process a promised refund. The player had a small play session and managed to maintain her balance around the initial deposit. Subsequently, the casino had returned the full deposit to the player, resolving the issue.

The player from British Columbia is claiming that the casino system automatically forfeited his bonus after his loss. The bonus was supposed to include 100 spins, divided into 50 per day. However, the remaining 50 spins were not provided, with the casino erroneously stating it was cancelled by the player. The complaint was resolved as the casino compensated the lost spins with new ones.

The player from Canada is experiencing difficulties withdrawing her winnings due to ongoing additional verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Moldova has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Guyana submitted a refund request, but the payment was not received for a long time. The delay was caused by several complications, including technical issues and/or incorrect payment details used upon processing the payment. The player received the funds approximately 2.5 months after the first refund request. The complaint is resolved.

The player from Brazil faced issues with withdrawing winnings from the casino as they required the withdrawal method to match the deposit method, which was unavailable for withdrawals. Two previously requested withdrawals had been returned, and the player sought assistance after requesting a withdrawal via cryptocurrency. The complaint was resolved when the player received his winnings on 01/09/2024, allowing him to close the complaint and continue playing at the casino without further issues.

The player from Austria made two deposits of 150 Euros each, which were marked as pending despite the funds having been debited from his bank account. He experienced difficulty communicating with the casino regarding the payment provider and was advised to wait another 7 business days for an automatic refund that his bank stated would not occur. The issue was resolved when the funds arrived in the casino account.

The player from Slovenia had experienced issues with the casino's withdrawal options; after successfully withdrawing 100€ via Skrill, he could no longer use Skrill for a 1100€ withdrawal, which forced him to use a bank transfer that had been pending for over 14 hours. He expressed concern about ongoing problems with withdrawals. The issue was resolved after the casino paid his winnings following a lengthy wait and verification requests. The complaint was marked as 'resolved' in the system.

The player from Germany requested a €100,000 withdrawal without any active bonuses but later discovered that a €500 bonus had been automatically activated without consent. The casino subsequently canceled the player’s withdrawal due to this bonus activation, and he sought resolution and the release of his winnings. The issue was resolved by the casino's VIP manager within an hour, with the credit restored to the player's account. The player confirmed the resolution, and the complaint was marked as resolved.

The player from Brazil had encountered an issue with promotional Free Spins not automatically activating at the online casino. He had been informed by customer support that he needed to request the Free Spins via chat. The player had also experienced miscommunication regarding activation rules and inconsistencies about where the Free Spins were available. After reviewing the case, the casino had confirmed that one set of 100 Free Spins was not added to the player's account and rectified this. The player had since confirmed that the Free Spins had been received and had requested clearer bonus procedures from the casino in the future. We had marked this complaint as 'resolved'.

The player from Austria self-excluded from the casino due to gambling problems but was repeatedly enticed back with bonuses and lifting of self-exclusion by the casino. After depositing and losing money, the account was again closed. The promised refund of deposits has not been honored so far. The player confirmed the issue was resolved.