Name: BitKingz Casino Review
Item: BitKingz Casino
Rating: 6.9
Author: Ayberk Ayan

OverviewBonusesUser reviewsSafety Index explainedDiscussionPayment methods

Read our BitKingz Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

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Pros and cons

Extensive collection of games from multiple providers
Deposits by cryptocurrencies are accepted
Live chat support is available 24/7
Live dealer games are available

Not all game providers are available for all countries
Not all payment methods are available for all countries

Games

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 12 Not Available: 3

Game providers

Show all (120)

Payment methods

Show all (28)

Transaction limits

Withdrawal limits

€20,000

per month

€5,000

per week

€2,500

per day

Win limits

Unknown

Language options

Website

Available in 6 languages

EnglishFrenchGermanArabicEnglish 1 more

Live chat

Available in 6 languages

EnglishFrenchGermanArabicEnglish 1 more

Customer support:

Available in 6 languages

EnglishFrenchGermanArabicEnglish 1 more

Licensing authorities

Comoros (AOFA)ALSI-202508056-FI2
Verified
New Brunswick (TGC)0000002
Verified

Casino screenshots

BitKingz Casino Review

The goal of this review was taking a closer look at BitKingz Casino. Our expert team used our casino review process to check how it performs and where it lets players down. To form a clear view of this casino's safety, our expert team looked at its Terms and Conditions, licenses, player complaints, support, and limits. They used this data to decide where this casino falls between safe and legit and a clear scam.

We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. BitKingz Casino has an Above average Safety Index of 6.9, which makes it an acceptable option for some players, but there are many casinos that rank even higher in terms of fairness and safety. Proceed with reading our BitKingz Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Safety Index – BitKingz Casino fairness and safety

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of BitKingz Casino, we read and assessed Terms and Conditions of BitKingz Casino in-depth. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .

Based upon our estimates and collected information, we consider BitKingz Casino a medium-sized online casino. This casino has an average value of denied payouts in player complaints with respect to its size. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

We did not find BitKingz Casino on any relevant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

All of that, together with other factors considered in our review, has resulted in BitKingz Casino having a Safety Index of 6.9, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.

Note: To the best of our knowledge, BitKingz Casino is associated with 2 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of BitKingz Casino.

BitKingz Casino T&Cs

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of BitKingz Casino to be somewhat unfair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to BitKingz Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 3 complaints directly about this casino in our database, as well as 1 complaints about other casinos related to it. Because of these complaints, we've given this casino 2,955 black points in total, out of which 55 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of BitKingz Casino

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

Our database has a total of 27 user reviews of BitKingz Casino, giving it a Good User feedback rating. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

BitKingz Casino company information and licenses

BitKingz Casino belongs to Novatrix S.R.L. and has estimated yearly revenues over $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

BitKingz Casino has been granted licenses by authorities in the following countries or regions: New Brunswick (Tobique Gaming Commission), Comoros (Anjouan Gaming).

About payment methods and win and withdrawal limits

BitKingz Casino accepts 28 payment options. This includes: Neteller, Skrill, Payz (ecoPayz) , VISA, Mastercard, INSTADEBIT, Neosurf, Maestro, Bitcoin (BTC), AstroPay, idebit, Flexepin, Rapid Transfer, eZeeWallet, MiFinity, MuchBetter, CashtoCode, PurplePay, Interac, Litecoin (LTC), Tron (TRX), Dogecoin (DOGE), Ethereum (ETH), Binance Coin (BNB), Cardano (ADA), Bitcoin Cash (BCH), Tether (USDT), Ripple (XRP).

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits	Win limits
EUR 2,500 per day	No win limit
EUR 5,000 per week
EUR 20,000 per month

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The table below contains information about the languages at BitKingz Casino.

Language	Website	Customer support	Live chat
English			24/7
English			24/7
German			24/7
French			24/7
Arabic			24/7
Norwegian			24/7

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. Since customer support can assist you with problems related to registration process at BitKingz Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say BitKingz Casino has a good customer support based on the responses we have received during our testing.

Casino games and slots available at BitKingz Casino

You can play these types of games at BitKingz Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Titles supplied by 120 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, Ezugi, Evoplay, BGaming, GameArt, Endorphina, Habanero, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Belatra Games, MrSlotty, Relax Gaming, Betgames, Bullshark Games, Lucky Games, Jelly, Fantasma Games, Platipus, Slotopia, Lucky Streak, Amigo Gaming, Trusty Gaming, Wildcat Gaming, Mancala Gaming, Boomerang Studios, OneTouch, Black Cat Games, Revolver Gaming, Reevo, Bitpunch, Mascot Gaming, Four Leaf Gaming, Amusnet, PG Soft (Pocket Games Soft), Reel Play, Slot Factory, Pineapple Play, Octoplay, Neotopia gaming, HungryBear, JINX Gaming, Skywind Group, Caleta Gaming, AvatarUX, Peter & Sons, Kitsune Studios, 3 Oaks Gaming, CT Interactive, Games Global, Reel Web (Playtech), Winfinity, 4ThePlayer, Spin Fury Gaming, Tornado Games, AceRun, Smartsoft Gaming, Swintt, SpinOn, Backseat Gaming, Lakka Studios, Bulletproof Games, Ad Lunam, Reflex Gaming, Mad Hat Games, Ace Roll, Spribe, Gamomat, Foxhound Games, TrueLab Games, Spearhead Studios, NowNow Gaming, Bang Bang Games, SlotMill, Onlyplay, Oryx Gaming, Penguin King, Nucleus Gaming, Gaming Corps, VoltEnt, Gamebeat, Koala Games, Absolute Live Gaming (alg), Fugaso, Felix Gaming, Fazi, Retro Gaming, Gamzix, 1spin4win, Kalamba Games, Zillion Games, Popiplay, Apparat Gaming, InOut, Clawbuster, Electric Elephant, 7Mojos, Hacksaw Gaming, Netgame, Print Studios, Ruby Play, Ka Gaming, Dreamspin.

BitKingz Casino bonus offers and codes

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.

Our database presently holds 3 bonuses from BitKingz Casino:

50% up to $2,500 and 250 extra spins
150% up to $1,000 and 100 extra spins
100% up to $1,500 and 150 extra spins

Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.

Company info

Owner Novatrix S.R.L.
Operator Novatrix S.R.L.
Platform SOFTSWISS
Established 2020
Estimated annual revenues > $5,000,000

Casino Bonuses

BitKingz Casino bonuses

Browse all bonuses offered by BitKingz Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews

User reviews of BitKingz Casino

This is a place to share experience with BitKingz Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 27 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

Bobcamm

Bronze

Turkey

• 1 year ago

worked with them for about a month. at the beginning all the KPIs were discussed. in the end they refused to pay. when the time came to pay, they introduced a KPI that was not mentioned earlier, that the traffic payback should be 50% in the first month. I do not recommend working with them. scam

Scam

brigittegettmann

Bronze

Germany

• 1 year ago

I have always enjoyed playing at Bitkingz, I have won and always been paid out without any problems, but what I have been experiencing since yesterday borders on impudence.
5 attempts to withdraw money always fail because some documents are missing even though the items have been uploaded multiple times.
I definitely won't play there anymore

Lots of great games
Viele tolle Spiele

Suddenly no more payments are possible
Plötzlich klappt keine Auszahlung mehr

DonnishX

Bronze

Kuwait

• 1 year ago

Two days ago i claimed a cashback bonus at Bitkingz and i won big amount so i placed a withdraw with the maximum amount they mentioned and here we start, First they rejected my withdraw and minus the amount was in my wallet from 4000$ to 1170$ and the reason is that win come from the bonus and they deal with the cashback bonus as a no deposit bonus while to get cashback you need to make a deposit and bet a real money so i don’t know how they count it as no deposit bonus. Never mind i accept that so i place a new withdraw fro 1170$ and here they came out with something else just to not process it for me as they rejected again and the reason that they need to verified two card i used before to deposited so i email them that its been so long since i used this two card for depositing cause i lost both and that the reason for more than 4 months i been using crypto as deposit method, they insist that without a photo for the two card they will not process it. I reply again the same things that i lost both card and i don’t have access the bank account but still they don’t care so i tried my best searching for any proof for them to believe that i own these card and i start searching for any picture for the cards and finally i found a selfie picture holding one of the card and the card information clear in the photo and also i found more old photo it was screenshot from my mobile banking application and on it there is information such as my name the prepaid card and showing its last four digits & the expiry date. I sent them all of this and im sure anyone will see these photo will agree that its proof that i own it. But still the team rejected my withdraw again and keep asking me for bank a statement imagine how these people are thinking i told them from the begging that i don’t have anymore access to the bank account and look what they still asking me. Last and not least after giving up trying to convince them to accept the photos i sent as a proof and after i been informed that the accountant team are doing this because its risky and the casino may lost the license so i send them i hand written confession admit that the deposited was done at the casino using the both mentioned card was done by me and im full responsible and acknowledge about it and to release Bitkingz casino from any liability for any issue that may arise and then i took selfie holding it along with my ID card and sent it to them and guess what they still rejecting my withdraw. I will attached all the photo i sent to them and you can that anyone will agree to used them as a proof.
So i decided to share this experience cause these its not the first time they did such a things every time i won and on the time i decide to withdraw they will work very hard to find any reason to not let me get it. I been so long playing in the casino around three years and they did that to me so imagine what they are going to do with new joiner.

They will try their best to not let you withdraw your winning

Kyami

Gold

Germany

• 1 year ago

The site is definitely reputable, even though there were a few problems with my verification the first time I tried to withdraw money, the support solved the problem very quickly and the cashout was in my account the same day.
The game selection on the site is perfect and the cashback system is also very good. Clear recommendation

Fast payouts
Schnelle Auszahlungen
Good selection of games
Gute Spieleauswahl
Good design
Gutes Design
Good cashback system
Gutes Cashbacksystem

Dlaskriviicyka555

Gold

Belarus

• 1 year ago

I didn’t like the casino, the bonus system is not fair, they give me 24 hours to clear the bonus, which I found out about when they wrote off my entire balance. The search is not convenient; to find the game you need, you have to scroll down fifty games and spend 2-3 minutes. Verification is a whole process that takes a lot of time.

There are a lot of providers and games and that’s all.
Очень много провайдеров и игр и на этом всё.

Inconvenient game search
Неудобный поиск игр

JohannBoy

Bronze

Austria

• 1 year ago

I like this casino, as they have huge selection of different games. It's true that they have a lot of cool bonuses, but wager 45 is high for me. Also, I like tournaments and they have a lot of them.

Bitkingz is definitely one of the best online casino sites out there today. They offer fantastic promotions and bonuses. Most importantly the customer support team is always available and very helpful. I would definitely recommend this casino!!!!
Great Promotions
Great Bonuses
Awesome Customer Care Team

refw

Silver

Norway

• 1 year ago

My experience with Bitkingz Casino has been utterly disappointing and frustrating. Here are the major issues I encountered:

1. Unfounded Accusations: Bitkingz accused me of creating a duplicate account from 2020 without providing any concrete evidence. Despite my continuous denial and request for proof, they failed to substantiate their claims.

2. Suspicious Timing: My account was closed and my winnings of nearly €3,000 were confiscated immediately after I requested a withdrawal. This timing raises serious concerns about the casino's intentions and fairness.

3. Delayed Refund: Despite assurances that my deposits would be refunded promptly, I have not received any updates or the promised refund. This delay further questions the reliability of their service.

4. Lack of Transparency: The casino has not provided detailed information or evidence to justify their actions. This lack of transparency is unacceptable and undermines trust.

5. Poor Customer Support: The customer service is unresponsive and dismissive. They fail to address concerns adequately and seem uninterested in resolving issues fairly.

In conclusion, Bitkingz Casino operates with questionable practices, lacks transparency, and offers poor customer service. I would strongly advise against playing at this casino.

Selection of providers

Unfair Practices and Poor Customer Service

Miri0201

Silver

Germany

• 1 year ago

I have been there for a year and still have not been verified, they demand. I had already sent all my deposits from the account, then again it wasn't enough, myfiniti paysafecard wanted to send this and that, I had over 500 deposits, why should I send everything just so that they can verify me, everywhere is quick, WinShark was quick, not there until today, I don't understand why so much is needed

Money deposits quickly many deposit options
Geld Einzahlungen schnell drauf viele Einzahlungsmöglichkeiten

Support is very very unfriendly
Support ist sehr sehr unfreundlich
That you can't see the whole game
Das man nicht den ganzen spiel Verlauf sehen kann

ElvisBoy23

Bronze

Australia

• 1 year ago

Bitkingz is definitely one of the best online casino sites out there today. They offer fantastic promotions and bonuses. Most importantly the customer support team is always available and very helpful. I would definitely recommend this casino!!!!

Great Promotions
Great Bonuses
Awesome Customer Care Team

her20145

Silver

Russia

• 2 years ago

The casino is good. They withdraw quickly. Verification is simple. They often send promotions by email. Limited maximum winnings when playing with bonuses. Many providers.

Quin

Bronze

New Zealand

• 2 years ago

Love this website! Deposited 300 NZD and won $3800 - cashed out $2800. Verified in literally 5 minutes and recieved payment into my account within 1 day. Highly reccomend

Fast pay outs,
Fast verification
24/7 chats

overcurse

Bronze

Norway

• 2 years ago

I got basically scammed. I deposited an amount of 30usd to my account on Bitkingz. I won big 1,7K. I was trying to withdraw my money but it just kept getting denied. Even when i did every verification they asked me to do. When after contact with customer support they told me that they had to manually withdraw my money. So they deactived my account and said that they will withdraw for us. Its almost been 2 weeks and nothing has happend. My account is just disabled, i have not got a single penny and i have gotten 0 response from the team

Cutzii

Silver

Germany

• 2 years ago

They send me emails with promos that dont exist,
they dont refund money and i lost it of course because of the x3 wager stupid thing.

Betrüger

Slottys

Gold

Canada

• 2 years ago

Just signed up yesterday. Games are fun and good. Also cleared the bonus amount, and won some money. Have a pending withdrawal for 1,200 CAD. If that does well, then I can't think of another casino I'd play at!

AleKing44

Diamond

Germany

• 2 years ago

What can I say, once again a top casino from DamaNV.
Deposited €50 with a 100% bonus, was able to pay out €1100. Verification within 5 minutes with live support. At first I had a little difficulty with the payout, but after I was in support 10 minutes later. The money was also directly on my jeton wallet.

The game selection is great, fair RTP. Lots of promotions. Great support staff.

Top bonus offers
Top Bonusangebote
24/7 friendly and competent support
24/7 Netter und Kompetenter Support
Payout in 10 minutes
Auszahlung In 10min

Absolutely nothing.
Absolut nichts.

arabellazh

Silver

Switzerland

• 2 years ago

Everything always runs smoothly. Very good providers and it's fun to play. I've been playing there for a long time and everything works perfectly. One of the best online casinos ever.

Payouts easily
Auszalungen problemlos

Chat in English..mostly,
Chat auf Englisch..meistens,

cpt11

Bronze

Slovenia

• 2 years ago

This is the worst casino of Dama where i have been playing. this bitkingz casino is shame and scamm!!!
After depositing 1500€ menaged to win 5000€, which i have tried to withdraw, submited all the documents and everything. Live chat support told me documents are ok and i need to wait for the withdraw.
I was waiting 24h and my withdraw was still pending and i got no resposne from the support on email.
I give up on my 1500€, i dont care about them but i want everyone to be aware before they deposit on this scam site!
Also phone number verification?
Lol, u need to write to the support and they ask u for your number and thats it!
When u ask for withdraw, they say financial team has a alot of work to do and to wait!
Also they suspend my account after i have submited first withdraw, when i was winning, i ask them what happend, live chat support told me it was a mistake on their side and to wait 30 minutes,
After 35 minutes nothing happened and i ask again and Delia told me gimme a sec, and replied ok all fixed, like why did i have to wait 30 minutes in the first place???
Such an fishy and scam casino!!!!

hugbearli

Platinum

Liechtenstein

• 2 years ago

Lots of slots, support is quick to respond. After KYC withdrawal request processed within 1 hour, with 3 queries but good. Payout was then after about 7 hours on the credit card.

I used a 200% bonus (+200 spins) with 30 euros, relatively high x50 wager (only on the bonus amount) and was lucky, in the end 1143 euros after the 3,000 euros turnover was achieved :)

The only minor negative: This is the only casino that refused photos of the credit card because the name and card number are not on the same page. It was still necessary to send in an excerpt from the card with the number on it - luckily Revolut has something like that, otherwise it would have been difficult. I don't understand why the casino here is stricter than 50 others.

very many games
sehr viele Spiele
good design
gutes Design
quick reactions
schnelle Reaktionen

Verification could be a bit easier
Verifikation könnte etwas einfacher sein

yahalajordan

Bronze

Jordan

• 2 years ago

This casino closed my account, after they sent me an email that I would be given a 300% bonus. I made a deposit, and after I made a deposit, they closed my account and did not return the money to me. I sent all the papers they requested, and yet they closed the account.

Boss78

Platinum

Canada

• 2 years ago

This Casino is amazing,,, great selection of games from many providers, verification/ withdrawal took only 2 hours and the money was in my account even large amount.
Highly recommended!

Great selection of games
Fast verification/ Cash outs

Nothing so far

kaischildhauer

Silver

Germany

• 2 years ago

(I play from Germany)

I made a profit immediately after the 2nd deposit of €20, after triggering the bonus I was able to transfer €2000. The document upload was a bit tedious, but went quite quickly. The chat operator also responded very quickly and, most importantly, correctly.

Fast payout to German bank account
schnelle Auszahlung auf deutsches Bankkonto
competent and fast chat advice
kompetente und schnelle Chatberatung

silentstorms80

Silver

Germany

• 2 years ago

So, register, deposit and win almost €3000 straight away. Unfortunately, only €1500 of it was sent directly in the evening but paid out. Hmm, I don't know if I'm impatient because I know fast casinos. Probably! 😐😂 So the winnings came out on Thursday, today is Saturday, and still not on my credit card. In general, I would like to know, isn't it complete nonsense with such small amounts to put off a customer and say that the finance department has a lot to do at the moment 😂. Somehow, everything is automated, except for the many withdrawal requests, of course. Strange at some casinos like e.g. E.g. JET or Izzi you have your money within 2 minutes to 2 hours. I can't imagine they don't have a high volume of withdrawal requests on a daily basis. This stalling always seems to me like a scam.
UPDATEEEEEEE: okay, have to reconsider my negative rating. After 5 days and recontact with live, I was helped very quickly and with great effort. The payout was pending, as there were temporary technical difficulties with the payout on Mastercard, I was heartily apologized in the chat for the delay, now I had to apply for the payout to a regular bank account and the payout was confirmed immediately after the chat . All good, very quick help afterwards in the chat, many thanks to Bitkingz again. I hereby withdraw the negative rating ❤️

Very quick help from a dedicated support team
Sehr rasche Hilfe durch ein bemühtes Support team

Temporary technical difficulties withdrawing with credit card
Temporäre technische Schwierigkeiten mit Kreditkarte auszuzahlen

Laventry

Unregistered user

Austria

• 3 years ago

Scammers. Before making a deposit, I contacted support. I asked if I would make a deposit using cryptocurrency, if I could then withdraw money to cryptocurrency, to which they answered YES, I would be able to withdraw money to cryptocurrency. On the same day I made a deposit, played, won money, made a request for payment and since then they have not given me money, they say that they cannot withdraw money to cryptocurrency. In general, I was unable to withdraw my funds. Stay away from this casino, they are scamm

Big Scammers
Do not withdraw money
Deceive players to make a deposit

im2sticky

Unregistered user

Australia

• 3 years ago

Absolutely a Scam, straight up.
After reaching support 5 times ( live chat & email ) they give me no reason whatsoever for my withdraws being canceled, It's a crypto withdraw but they don't know anything about blockchain transactions, they say transaction are manually handle by financial team, transaction was rejected by third party.
100% lie, stay away from this scam!

100% scam, you will never be able to withdraw your money
support is fake, fake names, copy/paste responses
email complain and support with no answer

TommyG

Bronze

Canada

• 3 years ago

You can get about 100 free spins in different games. 5 rubles per spin is cool. One condition is wagering x45. So to get your money you'll have to work for it

bitone2k

Bronze

Germany

• 4 years ago

Good casino with great offers and good games.
Super easy registration and good support.
Great variety, but kept clear despite everything.
I can only recommend.

Wollygog

Gold

New Zealand

• 4 years ago

No 24/7 contact at all, does not reply to emails and still asks for you to vote for it at AG.

unsure how this rating is so high

doesnt respond if it owes you something

Safety Index explained

Safety Index of BitKingz Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of BitKingz Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average6.9/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

Average value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Unfair terms and conditions

Players claiming one too many bonuses risk losing their winnings
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Read more
Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more
Unreasonably short time frame for providing information within KYC processes
T&C copied from the casino's website (in English):
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Read more
Players who only deposit when bonuses are offered risk losing their winnings
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Complaints about BitKingz Casino and related casinos

(58)

58All1Opened3Unresolved19Resolved35Rejected

Complaints directly about BitKingz Casino

Current status Waiting for Casino Guru to reply 2d 14h 9m 48s

Player’s winnings are confiscated by casino.

The player from Germany is filing a complaint against Bitkingz Casino for the confiscation of his 19,000 EUR winnings, claiming it resulted from a fresh 50 EUR deposit made after completing the wagering for a previous bonus. He argues that the casino unfairly applies bonus restrictions to his subsequent cash deposit and requests the return of his winnings.

Read moreRead less

Opened Submitted: 22 Apr 2026

Our verdict Unjustified complaint

Player’s withdrawal is canceled and account issues persist.

The player from Germany faced multiple issues with Neon Casino and Bitkingz Casino. He encountered verification hurdles, including additional document submissions despite initial verification through FunID, and expressed frustration over account management. Furthermore, he struggled with a canceled €950 withdrawal at Bitkingz Casino, receiving vague explanations for the denial. We investigated the matter and confirmed that Bitkingz Casino applied their Bonus Terms and Conditions correctly, specifically the maximum withdrawal limit of 10 times the bonus amount, which resulted in the reduction of the player's winnings to €20. Despite the player's dissatisfaction and claims of misleading marketing, the casino's actions were upheld as compliant with their stated rules. Consequently, no further assistance was provided in this case.

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Closed Submitted: 06 Dec 2025

Disputed amount: €950

Our verdict Unjustified complaint

Player faces a responsible gambling failure.

The player from Denmark raised a complaint against Bitkingz Casino regarding a failure in responsible gambling practices. After activating a cooling-off period for her gambling addiction, she reported that it was removed the same day without a proper assessment, which resulted in a loss of €145,000. She requested a fair review of the situation and acknowledged the casino's failure to protect her. We reviewed the evidence and communications, including chat transcripts and the casino's procedures, and found that the cooling-off period was removed following the player's own confirmation after a mandatory 24-hour reconsideration period. The player had used the cooling-off option rather than self-exclusion, which had different requirements and protections. Consequently, the complaint was rejected as the casino acted in accordance with its policies and regulatory obligations.

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Closed Submitted: 22 Nov 2025

Disputed amount: €145,000

Our verdict Player stopped responding

Player’s account has been closed.

The player from Norway reported that his casino account had been closed without explanation, despite having approximately 7500-8000 NOK in it. He could not recall the exact bets made and was unaware of any reasons for the closure. The Complaints Team was unable to proceed with an investigation or provide solutions due to a lack of response from the player, which led to the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.

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Closed Submitted: 30 Oct 2025

Disputed amount: 7,600 kr

Our verdict Player stopped responding

Player’s withdrawal is delayed due to documentation requests.

The player from Denmark had won €37,800 and attempted to withdraw €2,500 daily. Despite providing a bank statement and other documentation, the casino continued to request additional documents related to a payment from 3/8/25. She had played using her own money without any bonus. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, which led to the rejection of the complaint.

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Closed Submitted: 24 Oct 2025

Disputed amount: €37,800

Our verdict Case closed

Player's withdrawal method is restricted.

The player from Germany faced difficulties withdrawing funds from the casino, as they only processed withdrawals via bank transfer and refused Litecoin withdrawals, which was problematic since his last deposit had been made using Litecoin. He was verified but did not want to use bank details for withdrawals due to potential legal issues in Germany. The issue was resolved as the player confirmed that he had marked the complaint as resolved after receiving clarification on alternative withdrawal methods. The casino acknowledged the situation and offered to assist with the available options.

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Resolved Submitted: 19 Oct 2025

Disputed amount: €50

Our verdict Other

Player’s winnings are being confiscated.

The player from Germany had won €650 using a bonus but was only being paid €56 due to a 10x wagering requirement that he claimed he had not been informed about. He requested the full amount of his winnings. The issue was resolved by clarifying that the casino's terms stipulated a maximum withdrawal limit and wagering requirements, which were considered valid. As the terms were deemed clear, the complaint was rejected.

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Closed Submitted: 23 Sep 2025

Disputed amount: €650

Our verdict Case closed

Player's withdrawal has been delayed.

The player from Germany faced issues with a €550 withdrawal made on July 31, 2025, which remained pending after the verification process. Despite being informed that the payment was being processed, the funds had disappeared. After communication with the casino and the bank, the transaction was eventually found and credited on August 11th, taking a total of nine business days. The complaint was marked as resolved.

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Resolved Submitted: 08 Aug 2025

Disputed amount: €550

Our verdict Other

Player's deposits below the minimum limits led to funds being lost.

The player from New Zealand faced issues with a deposit after not meeting the minimum crypto amount initially. He rectified the mistake by making a subsequent deposit, but the casino support claimed they could not locate the transactions below the threshold and denied his request for a refund despite his evidence. We facilitated communication between the player and the casino, but ultimately, the casino stated that the funds were considered lost due to the involvement of an external payment provider and could not be retrieved. The player's complaint was rejected as the casino emphasized the necessity of adhering to minimum deposit requirements.

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Closed Submitted: 31 Jul 2025

Disputed amount: A$79

Our verdict Other

Player claims that payment has been delayed.

The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The Complaints Team reviewed the situation and clarified that the player's balance had been affected by the terms of a No Deposit Bonus, which limited the maximum withdrawable amount. Although the player had been allowed to request a withdrawal, the casino enforced the bonus cap after the request, leading to the rejection of the complaint. The casino's actions were found to align with its stated terms and conditions, resulting in the conclusion that the complaint could not be upheld.

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Closed Submitted: 26 Jul 2025

Disputed amount: A$600

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