DuckyLuck Casino Review

The player from Connecticut had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The Complaints Team had advised him to wait for at least 14 days after requesting the withdrawal before submitting a complaint. The player was contacted by the casino and informed that his account had been verified and his withdrawal was pending approval. However, the player did not respond to further messages from the Complaints Team, leading to the complaint being rejected due to lack of response.

The player from Florida had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player faced inconsistent information from the casino regarding the status of her withdrawal, with conflicting claims about whether the funds had been paid, sent, or were still processing. Despite previous successful withdrawals via Bitcoin, the current issue involved a wire transfer. The complaint was resolved as the player confirmed that the payout had been received, likely delayed due to the processor.

The player from South Africa, who had held a Golden Goose status, had deposited R2500 and won around R7500 at an online casino. However, the casino had blocked his account and withheld his winnings due to an alleged violation. The player's account had been verified on 10 February 2024, and he had previously received payouts from the casino. The casino had claimed that the player's account was part of a network of accounts exhibiting highly synchronized activities, linked to a single cryptocurrency wallet used for deposits. The casino had argued that these patterns were indicative of fraudulent activity. The player had denied any involvement in fraudulent activity and had requested proof of the casino's allegations. Despite numerous exchanges and an in-depth investigation, the casino had not provided sufficient evidence to support their claims. Consequently, we had rejected the complaint as unjustified due to the player breaching the casino's terms and conditions and bonus terms and conditions. The player's account had been one of many linked to the same cryptocurrency wallet, indicating coordinated gameplay.

The player from Minnesota had been trying to withdraw winnings from DuckyLuck Casino for the previous three weeks, but had faced issues with document verification. Despite multiple attempts to send the required documents, the casino claimed they did not receive or recognize them. The player had communicated with the casino via email and chat, keeping records of the conversations. After we intervened and invited the casino representative to the discussion, the casino acknowledged the communication issues and confirmed that the player's documents had been approved and her account verified. They also pledged to improve their verification process to prevent such issues in the future. Despite this, the player did not confirm receipt of her withdrawal and failed to respond to further communication, leading to the rejection of the complaint.

The player from the United States, who had been waiting for a payout since St. Patrick's Day, had finally received his winnings. The delay had been due to the casino's identity verification process, known as Know Your Customer (KYC) procedures. The player had expressed his frustration with the delay and had believed his case was not being prioritized. However, after some time and following our intervention, the player confirmed that he had received his payout. We had marked the complaint as 'resolved' in our system.

The player from Minnesota had been attempting a withdrawal for 2 weeks. Despite having a registered email and sending the required information, the casino claimed her email was not registered and thus had not processed the withdrawal. The player had received confirmation emails from the casino. We attempted to investigate her issue, asking for further details and communication records with the casino. However, the player did not respond to our inquiries within the given timeframe, leading us to reject the complaint due to lack of information.

The player from Michigan had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. We had advised the player to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. We extended the timer for response by 7 days but the player had not responded to our messages. Consequently, we were unable to investigate further and the complaint had been rejected.

The player from the US had faced verification issues with the casino. They claimed to have sent the required bank statement multiple times, but the casino had declared it unreadable. The player believed they should have been verified and received their $250 winnings long ago. After the player had expressed frustration over the delay, we had requested the casino to clarify the issue. The casino had responded that the player's documents were approved and the payment was processed. The player had confirmed receipt of their winnings and thanked us for our assistance. The issue was successfully resolved.

The player from the United States had struggled with a lengthy verification process to withdraw winnings from a casino. The player had submitted the required documents four times over a period of three weeks but encountered issues due to the wrong file format and poor print quality. The player had criticized the casino's speedy deposit process in comparison to the withdrawal process. Despite our efforts to assist and extend the timer for response, the player did not respond to our inquiries. Consequently, we were unable to investigate further and had to reject the complaint.

The player from the United States had requested a withdrawal of $2500 six weeks prior. He was initially informed that it had been processed, but it turned out this was not the case. Despite numerous interactions with the casino, he had not received his winnings. After the player lodged a complaint with us, we had initiated a dialogue with the casino. Eventually, the casino paid the player's winnings through Bitcoin, citing a problem with the bank account details as the cause of the delay. The issue was then resolved.

The player had experienced trouble with Lucky Duck casino when she attempted to withdraw her winnings of $250 due to a prolonged verification process. After several weeks, her verification was accepted, but she ran into problems with the withdrawal process due to incorrect SWIFT code information that the casino had given. Additionally, she was upset about a $52 fee for wire transfer, which reduced her total winnings. Despite her attempts to communicate with the casino's customer service and accounting manager, her issues remained unresolved. We extended our assistance and asked for more details, but the player did not respond, resulting in the complaint being rejected. After we reopened the complaint upon the player's request, the player informed us that she had received a check from the casino but her bank refused to cash it, suspecting it to be fraudulent. The casino suggested Bitcoin as an alternative but the player was not comfortable with it. The player failed to respond to our further inquiries, leading us to reject the complaint again.

The player from Idaho had experienced difficulties with the casino's verification process. Despite having sent the necessary documents, the casino had requested that he resend them with all sensitive information visible. This contradicted advice from a support agent and had raised concerns about potential identity fraud. The player was seeking to withdraw his winnings. We had explained that providing documents was a standard procedure in most casinos and that refusal to comply would result in an inability to withdraw funds. The player did not respond to further communication, leading to the complaint being rejected.

The player from Florida requested a withdrawal two weeks ago after winning from a free chip. Despite fulfilling the wager requirement and resubmitting requested documents, he keeps receiving the same response from customer support without any progress. The complaint was rejected as the player stopped responding.

The player from the United States, who was a high-roller VIP at the casino, encountered issues after he stopped making deposits, resulting in a reduction of his VIP status. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from the United States had scored $29,970 while employing free spins, however, due to the max cash out being $750, the remaining amount had been forfeited. The casino had also falsely advertised the player as a winner of the whole amount. The player's main issue wasn't about the verification process or payout, but the casino's misleading advertisement of her winnings. Despite her discontent, we had confirmed that the casino had acted within its rules regarding the maximum cashout. Her winnings were manually capped after the completion of wagering requirements. Therefore, we had decided not to pursue the case further and rejected the complaint.

The player from the United States requested a $500 withdrawal after fulfilling all terms and conditions. The player's identity was verified by DuckyLuck representatives and the payout was approved. However, excessive processing times were observed with no further correspondence on the approved withdrawal. The player stopped responding to our questions and comments, so we had to reject the complaint.

The player from Arizona has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United States is experiencing issues with depositing ETH. Despite confirmation of the transaction on the blockchain, one of the deposits did not reflect in the player's casino account. The support has been unresponsive so far. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from the United States deposited money to his account. However, it has not been credited to his balance yet. The player stopped responding to our comments and questions, so we had to reject the complaint.

The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the US has been accused of providing the fake document. The player later confirmed that he passed the verification after submitting an alternative document and the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from New York has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. We contacted the casino and found out that the delay in the verification process was caused by some issues with the updated card of the player. Finally, the player's account was verified and the player confirmed receiving the first withdrawal via bitcoin. The second withdrawal was delayed. The casino informed us that the money was returned to the player's account because of a mistake in a data provided for a wire transfer. Unfortunately, the player stopped replying to our messages, so we were forced to reject the complaint.

The player from the United States has requested a withdrawal one week prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from New Hampshire has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player's withdrawal is delayed for unknown reason. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Colorado has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed from the casino's side, therefore we marked this complaint as resolved.

The player from India is experiencing difficulties withdrawing his winnings due to ongoing verification. We rejected the complaint because the player breached the casino's T&Cs by providing false personal documents for 'KYC' verification.

The player from the United States has requested withdrawals more than three weeks ago. They have been pending since. Even though we assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.

The player from the United States had the withdrawal and account suspended after accumulating a substantial win. We closed the case as unresolved since the casino didn't provide sufficient evidence to support its claims.

The player from Alberta had requested a withdrawal two weeks prior but was ignored by the casino's support team despite multiple email follow-ups. The player confirmed that KYC verification was completed and provided evidence of communication attempts. The casino's representative stated that the withdrawal was processed and would be completed within 24 hours. The player later confirmed receipt of the payment. The complaint was marked as resolved.

The player from the United States had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. The player confirmed that KYC verification was complete and no bonus had been used. The initial bank wire withdrawal was delayed, but the issue was resolved when the player switched to a crypto withdrawal method. The complaint was marked as resolved.

The player from New York had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. Verification delays and additional document requests caused the delay. The player confirmed the payment was received after further communication. The complaint was marked as resolved.

The player from California had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn't been received yet. The Complaints Team had advised the player to wait at least 14 days after requesting their withdrawals before submitting a complaint, as the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. After numerous contacts with the casino, the player confirmed that their issue had been resolved.

The player from Indiana had requested three withdrawals in July, two of which were processed after multiple inquiries. The third, totaling $2500, remained pending after four months. The player was dissatisfied with the change in the casino's operations and lack of communication. After a series of exchanges between the player, the casino, and our team, the casino had requested additional information from the player. The player had provided the requested information, including a bank statement. The casino then processed the pending withdrawal. The player confirmed receipt of all due payments and the issue was resolved successfully.

The player from Ohio has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United States complained about the lengthy verification process. After contacting the casino, the verification was completed and the player managed to successfully withdraw her funds. The complaint is resolved.

The player from the US was struggling to pass the verification process. The casino claimed that the documents were too blurry. After a short time, the casino responded to say that the account had been verified and that payment had been sent. The player then received their payment and the issue was resolved.

The player from the UK complained about delayed withdrawals. He had been waiting for his withdrawals to be processed for 2 weeks before submitting the complaint. While waiting, the player reversed some of the withdrawals and gambled away the funds. The complaint was closed as 'resolved' after the player confirmed he had received the remaining amount.

The player from Germany has created an account and wanted to deposit funds. Unfortunately, not all the advertised payment methods were available for the player’s geolocation. We received emails from the casino and the player stating the issue was resolved.