Librabet Casino - Withdrawal of player's winnings has been delayed.

This website has to be a scam. They claim 3 days withdrawal time but when it surpasses that they say they don’t see the withdrawal tell me to cancel and retry then say all is good. The next agent will repeat the process not only pushing back your withdrawal date but also just trying to get rid of you. They don’t answer any questions properly on live chat and don’t answer emails period. They have told me time and time again I will get my withdrawal then saying they don’t see it. Coming up with random withdrawal amounts that I’ve never put through. They just end the chat when they feel like it and simply don’t payout withdrawals. Y’all can see by customer reviews that they have a serious track record of not paying out withdrawals. I’ve got screenshots of anything I could and email transcripts of conversations but it’s just unreal what they’re doing and just getting away with scamming. I’m being tired and just want my withdrawal to get out of there but no they are holding it. I also believe their agents are either bots or don’t speak English because they don’t formulate proper sentences or say one thing then go back on it. Like the last agent I talked to said my withdrawal was canceled then said it was processing and I needed to wait. He then proceeded to go back to it was canceled or nonexistent. Gave me the wrong transaction ID and really said "it must be a bug in the system for why I have the wrong information". Like that’s not even real. Anyways I don’t know who to reach out to for help but trying to put reviews everywhere and complain here so that they can eventually get investigated or taken down.

Dear speedy2002,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.