Win Unique Casino - Player is restricted to withdraw full winnings.

The casino has a withdrawal limit of up to 500 euros. I have made a total deposit of 485€. I have 5000 euros in my account, but they tell me that I can only withdraw 150€, x10 of my last deposit. They tell me to play with the remainder as I cannot withdraw it. I need someone to confirm this for me, as I have no idea what to do.

The casino's customer service is contradictory and unhelpful.

Hello Gustavojose,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Win Unique Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

We do not agree with such term where the player's withdrawal is limited based on their deposited amount. Unless you played with a bonus with withdrawal limit, the casino should fully pay you out.

Looking forward to your answer.

Regards,

Nick

If my account is verified since yesterday.

Don't use any bonuses.

I spoke to them yesterday for the last time, giving me the same answer of not being able to withdraw more than €150.

The casino says that by depositing a total deposit of €500 for life in the account you can already withdraw €500 a week, but if I deposit this balance it is as if it did not exist, they tell me that it cannot be withdrawn in any way. I want a fair solution for myself. I don't know if it's possible...

Hello Gustavojose,

Did the casino offer any kind of solution? Would it help if you would deposit the remaining balance so your total deposit would be above 500€?

Dear Gustavojose,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.