The player from Austria is experiencing difficulties withdrawing his funds due to incomplete deposit. We rejected the complaint because the player didn't respond to our messages and questions.
Win MaChance Casino - Player’s struggling to withdraw his winnings.
Amount: €105,112
Win MaChance Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Got this. Considerable amount won in roulette. They refuse to pay off and give me no more answers. With the reason that I paid in with volt banking and you could not have debited the money .. Just why should I pay in money privately when I have won .. I also have a point in your terms and conditions that gives me the right, and that when there are grievances In the case of payments or if you cannot debit, the entire credit is frozen and the outstanding amount is deducted from it.
Automatic translation:
Public
Public
3 years ago
Dear Martin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward any relevant communication along with the deposit payment receipt to petronela.k@casino.guru? Do I understand correctly that the money has been sent to your casino account but not credited properly? Was it your first deposit in this casino?
Lastly, could you please advise that the disputed amount is correct?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
