WildTornado Casino - Player's winnings have been reduced.

Whilst playing my balance instantly reduced from around 3700 to 200. Below is a record of part of our chat.

Jak Kq:

/start

My balance instantly reduced by over $3000 in a split second and my betting history can prove it

Wild Tornado Casino:

Hello, I kindly ask you to wait for some time so I could check your account.

Jak Kq:

I intend to lodge a formal complaint if somebody doesn't do something about it

Wild Tornado Casino:

Did it happen when you played your daily tournament?

Could you please provide me with your email address?

Jak Kq:

Ja***73@gmail.com

And don't play dumb with me

Wild Tornado Casino:

Did it happen when you played your daily tournament?

Jak Kq:

You know exactly what happened

And you know I can prove it it

So cut the crap and give me my balance back

My true balance

Wild Tornado Casino:

Give me few minutes.

Jak Kq:

I'm in the process of lodging a formal complaint with the link to ACCG-askgamblers kindly provided by your own webpage.

Wild Tornado Casino:

We would like to inform you that we will transfer your issue to our appropriate department. As soon as we receive new updates regarding your request, we will contact and notify you via email address. Therefore, you are kindly asked to wait on a reply from us.

 Hope for your understanding and patience.

Jak Kq:

I don't know if I have a few minutes more to spare for the likes of you lot

Daylight robbery in the blink of an eye

The audacity

Wild Tornado Casino:

I would like to inform you that the maximum cashout amount from the free spins reward is 200 AUD. Please check the terms:https://www.wildtornado.casino/tournaments/daily-tournament.

Jak Kq:

Cut the crap my transaction history also proves my deposit made prior to the win. So will my bank statement

Your looking at a law suit if my balance isn't returned to me this instant

Wild Tornado Casino:

I kindly ask you to pay attention to the terms and conditions of our casino. Currently, I inform you that the max cashout from daily tournament winnings is 200 AUD. Please check it: https://prnt.sc/aGJZ5jV_gSST. Moreover, I will transfer your request to the appropriate department.

Jak Kq:

And the funny thing is a 3000 balance is insignificant to me. Petty cash to play with. I would've likely played it back down to zero before the night was through.

Wild Tornado Casino:

It is sad to hear. You are kindly asked to wait for some time.

Jak Kq:

But your brazen theft of over 3 thousand dollars somewhat shameless and desperate has motivated me to make an issue of it

Do u have no shame

It seems so.

And I'll be happy to publicise it anyway I can

Wild Tornado Casino:

I would like to inform you that it is completely your responsibility to know the terms and conditions of our casino.

Jak Kq:

Whatever

You can talk to my lawyer

Wild Tornado Casino:

I have already informed you that I have transferred your issue to the appropriate department. Therefore, please wait for a while.

Is there anything else I can help you with?

Jak Kq:

I dont recollect you helping me with anything at all so how could you possibly help with anything else

Oh except of course helping yourself toy balance

*to my balance

The audacity

The desperation

The shame

Wild Tornado Casino:

However, I have informed you why this happened. The maximum cashout amount from the Free Spins reward is 200 AUD.

Please note, that we act according to our terms and conditions and have no interest in deceiving our customers.

Jak Kq:

SHAME ON YOU

You'll be hearing from my lawuer

Wild Tornado Casino:

If you have any additional questions or need help, please contact us. We are always ready to help you.

Jak Kq:

Always ready to help yourself to my balance more like it

The shame

Have you none

Wild Tornado Casino:

You are kindly asked to wait😊.

Jak Kq:

I'm not the one still talking

Or should I say wriggling

Like a fish on a hook that you are

No more than a common pickpocket

SHAME ON YOU

Without even the common sense to cover your own tracks

Amateur

It's borderline ridiculous and in a certain light hilarious at the same time

If you're not already the laughing stock of the entire online gaming industry you will be

THE SHAME

I'm embarrassed for you

Ridiculous

Sell your reputation over a lousy few thousand dollars

WTF

WHOS RUNNING SHIT TO THE GROUND OVER THERE

NO SHAME

Wild Tornado Casino:

I have transferred your request, therefore you are kindly asked to wait.

Jak Kq:

And you can kindly kiss my ass

Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the Bonus Terms and I found this:

„The maximum cashout amount from Free Spins reward is 100 EUR / 100 USD / 1000 NOK / 200 AUD / 500 PLN / 200 NZD / 200 CAD / 2,000 ZAR / 500 BRL / 13,000 JPY / 0.0027 BTC / 0.04 ETH / 0.35 BCH / 1 LTC / 800 DOG / 100 USDT / 170 XRP / 1500 TRX Source: https://www.wildtornado.casino/tournaments/daily-tournament © WildTornado Casino"

I am sorry, but if you played with this bonus, there is not much more we are able to do, especially when the casino shares all the relevant information on the website. Casinos try to design their bonuses to be as attractive as possible, but the casino can set the maximum cashout limit for bonuses.

Please do not hesitate to contact me if there is anything else, I could do for you in this matter, or if I have overlooked something, otherwise, I will be forced to reject your complaint.

Thank you for your understanding.

Best regards,

Kristina

Dear Daniel,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

That may be the case but the win came from the deposit I made after I'd activated and lost the winnings made from that bonus of 150 free spins on Elvis Frog, a bonus won as a prize from a tournament.

After making my deposit the last I've made with wild tornado of $25 I won my balance of near $4000 while continuing to play Elvis Frog when you deducted just under $3500 from my balance. Without word warning or explanation stolen in the blink of an eye then denied afterward when I was forced to email as the chat function was suddenly no longer an option. At first ignored then accused of lying I reminded them of the recorded last 50 spins played in my games history tab

reflecting my true balance proving the theft At which point the story changed several times evolving to a reluctant acceptance a deposit was made without any new bonus linked yet the previous bonus stayed active on my account for my next deposit as that balance hadn't been played down to less than 5c. Their behaviour treatment and varying versions of events from the many chat operators since has been ridiculous beyond belief. The arrogant conceited attitude doing and saying whatever they want without consequence has been shameless. I've endured many questionable moments in online gaming where i've doubted the integrity and honesty of most venues ive played at. They simply have no regard for anyone other than their own greed. Fairness or conscience of right from wrong simply doesn't exist

Any corner that can be cut or payout avoided will be. They simply couldn't care a less about anything or anyone not even about being caught out . Until online casinos are held accountable for their own actions they'll continue to act without any regard to the law or decency or fair play. Their deceipt scrupulous shameless blatantly clear and obvious. For the multi billion dollar industry online gaming represents policing and monitoring of their operations is absolutely essential and of the highest priority. They act as a law upon themselves above and beyond reproach and answerable to no on, somebody's got to do or say something. SOMEBODYS GOT TO KEEP THE BASTARDS HONEST

Could you please forward me your deposit/cashier history, bonus history, and game history from the point you started playing with the bonus? My email address is kristina.s@casino.guru. Thank you in advance.

I have requested

A copy of my games history. I'll send it once I receive it

They won't send it instead they want to close my account

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Thank you very much Jaxkq for your reply. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Jaxkq,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite WildTornado Casino to the conversation to participate in the resolution of this complaint.

Dear Daniel,

I received an email from the casino including evidence regarding your complaint. According to your game history and the bonus information, it really does look like your winnings originated from the bonus. The data suggests that the bonus was activated on 16.5.2022 at 19:12 and completed at 20:12. The last deposit was made at 19:53. If this is the case, I'm afraid I can't help you with this one.

Dear Daniel,

Since I haven't heard from you, and there's no further evidence to support your side of the story, I'm afraid your complaint will be rejected. I wish I could be of more help. If you disagree with our decision, please turn to the Curacao Gaming Authority (certria@gaminglicences.com). Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter