The player from Germany requested a withdrawal but her account was blocked. We ended up rejecting the complaint because it was not justified. The player previously had an account in the casino. The account was blocked due to chargebacks.
WildTornado Casino - Player’s account was blocked.
Amount: €140
WildTornado Casino
Safety Index:Very highSafety Index
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9.0
WildTornado Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
scammers
don't DEPOSIT
Theydon't pay out.
Bad Casino!
Gamble your money .....
DO NOT deposit
Bottom drawer!!!!!
I wanted to verify myself, had to upload all my documents and already had my money paid out via Mifinity!
I'm waiting all the time....Now they have blocked my account and now I supposedly have to wait for certain exams to be done!
I deposited €20 and am entitled to my winnings!!!!
Don't deposit!!!
false !
Fake!
Payouts don't work!
They blog you...and you can't do anything anymore!
Cheater!
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2 years ago
Dear Lenovozoo90,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
What.a resignation.?
I just requested my withdrawal which STILL IS NOT HERE. They have completely blocked me and I can't log in once!!!
AND MY PAYOUT BY MIFINITY APPLIES : immediate payout!
Where.please is the instant payout?
I'm still getting stuck here...and the process doesn't seem to be over yet.
People! !
Don't deposit! Since the other casinos are definitely faster and easier! 🤔
I have to wait up to 14 days? The HAMMER!
Folks, this casino is rubbish, despite the rating.
it hangs
You have to fret about the payout! UNNECESSARY TIME TO INVEST !!!.
POINTLESS EMAIL.WRITING !!
And who knows, we will soon have Christmas and the payment is still not there!!!
So.!!
Read carefully, dear Leit!
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2 years ago
Translation
What.a resignation.?
I just requested my withdrawal which STILL IS NOT HERE. They have completely blocked me and I can't log in once!!!
AND MY PAYOUT BY MIFINITY APPLIES : immediate payout!
Where.please is the instant payout?
I'm still getting stuck here...and the process doesn't seem to be over yet.
People! !
Don't deposit! Since the other casinos are definitely faster and easier! 🤔
I have to wait up to 14 days? The HAMMER!
Folks, this casino is rubbish, despite the rating.
it hangs
You have to fret about the payout! UNNECESSARY TIME TO INVEST !!!.
POINTLESS EMAIL.WRITING !!
And who knows, we will soon have Christmas and the payment is still not there!!!
So.!!
Read carefully, dear Leit!
Edited
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2 years ago
Could you please specify how many days ago was your withdrawal requested? Thank you.
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2 years ago
I fully understand your frustration, Lenovozoo90. However, I will set the timer for additional 8 days allowing to casino two full weeks to process the payment and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
Translation
This is fraud, my account is open only 20 € are left!!!
My money was confiscated because I have a duplicate account which is not true! I've been depositing with this one for months...Now they have stolen €120 from me even though I've invested a lot here A
Dirty casino
Don't deposit I'm pissed off
fooling people !
Watch your money
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2 years ago
Thank you, Lenovozoo90, for the update. Could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Have you accumulated your winnings with or without an active bonus? Have you successfully passed the KYC account verification in the past?
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2 years ago
Translation
Yes, I think my brother here or my cousin, but I don't know more.
Yes, you have now written to me that I have to wait a little longer, but I should say which account the money should go to, but I have stated that I would like to have all my money and was in.real-money mode for a long time...!!!I insist on my money....They just took my money. I paid a lot in the last few months. That's really the last thing....I'm still writing somewhere else now a complaint...
That's a lot of money for me too....You know....
Now I have to wait...again...
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2 years ago
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I can still send you a screenshot...if you want
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2 years ago
Do you and your brother or cousin share any of the following: household or email address, telephone number, same payment account number, IP, or device?
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2 years ago
Translation
I don't know which of the two takes my cell phone at night. I tend to think it's my brother as he knows my bank details and email because he often had to make transfers on my behalf.
I don't live alone either.
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2 years ago
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So...I'd like to get in touch, you've sent a share of €20 and I'll get my other balance in the next few days.
If the rest of the money is there then it's ok.
I am sending you a screenshot...
And these deposits and withdrawals from neteller that are there... It can't have been me, because I was out and about at the time. I checked that too and I can't see this transaction in my.neteller account!! I don't know what the casino is constantly fabricating.
I would like to comment on this,
And here you can see that I am in contact with the casino via email. So I have to get my remaining money in the coming days!
Thank you very much..❤️❤️❤️
So...I'd like to get in touch, you've sent a share of €20 and I'll get my other balance in the next few days.
If the rest of the money is there then it's ok.
I am sending you a screenshot...
And these deposits and withdrawals from neteller that are there... It can't have been me, because I was out and about at the time. I checked that too and I can't see this transaction in my.neteller account!! I don't know what the casino is constantly fabricating.
I would like to comment on this,
And here you can see that I am in contact with the casino via email. So I have to get my remaining money in the coming days!
Thank you very much..❤️❤️❤️
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2 years ago
Translation
So !!! I'm pissed off !!!
I just sent you this.email and then wildtornado sent me. Written again:
THAT I NO LONGER GET MY MONEY BECAUSE I HAVE A DOUBLE ACCOUNT,
I have really checked everything and even I can prove in my emails that I haven't been online for a long time and haven't paid in !!! I only played from MY.ACCOUNT where I verified myself..! I'VE BEEN PLAYING FOR A LONG TIME.
And.the.best.is.yet.to come.
I'm really bursting!!!
I wrote to you earlier that I was surprised that my account is being deposited and withdrawn with Neteller...The funny thing is I have never used Neteller in.wild.tornado!!!
I will also prove this to you, I have sent you my entire transaction history and there you can see that I am depositing or withdrawing with Neteller!
The casino should have been so smart and should have given my Neosurf account but I would have checked that too!
As you can see, the neteller deposit and withdrawal was made within 13 minutes
Got in and paid out !!THIS IS FAKE !THIS IS SCAM !!!
But something like that
I will also send you my bonus at the same time so that you can see that I have implemented it 100% and this is my real money!
As you can also see in terms of time in the entire communication how the casino acts and fortunately I wrote you back because I actually only wanted to tell you that I still get my rest money!
The casino is clearly cheating here!!!
It fools people, it makes them stupid AND dumb it can't be!
They should really put their cards on the table, that's enough!
I am sending you the email history:
My Neteller account overview and my transactions
:
MY COMPLETE OVERVIEW IN.WILD TORNADO+ BONUS:
AND MY DEPOSIT WITH NEOSURF!✔️✔️✔️
I want my money. I have followed everything in detail and I want you to have access to it too.
Thank you , waiting for further message!!!
Mfg Zoi A******😡😡
Edited by a Casino Guru admin
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2 years ago
When your brother, or cousin, takes your phone, do they play on your account or they have their own casino accounts, please?
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2 years ago
Dear Lenovozoo90,
You suggested that other family members may have to take your phone and use it to access the casino. Is that correct?
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2 years ago
Translation
I have the feeling that they don't want to understand me!
Don't have to access it!!!
Once again: I told you that I don't know who exactly is doing this under my name, has access or anything else because I didn't get it at night when this happened at all! On what days at what time.
I only use my own account where I deposit and nobody else.
Can't you also reply to my letter what I sent you with photos and all that, I want an answer to that!
It can't be
I don't use a duplicate account!
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2 years ago
Thank you very much, Lenovozoo90, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hi Lenovozoo90,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite WildTornado Casino to the conversation to participate in the resolution of this complaint.
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2 years ago
Dear Lenovozoo90,
I received an email including supporting evidence from the casino. The reason why your account was blocked is that you already had an account in the casino in your name and a similar email address. The former account was blocked due to several chargebacks. I'm afraid I can't help you with this one. Chargeback is a serious problem and is not accepted in most casinos. Unfortunately, your complaint will be rejected.
Best regards,
Peter
