Wild Vegas Casino - The player struggles to withdraw his balance.

Withdrawal first requested march 2 was approved and bonus cash removed several weeks later it was redeposited into my account i resubmitted paperwork required and resubmitted the request it has now been redeposited into my account 5 times the last 3 times i had to resubmit the same info i have already been asked for. they have switched my account regestery to cool cat casino and back I have had more than a dozen withdrawals from other casinos in their same group so i know the process and am aware of the delay but this is just too far past and is either scam or incompetence

Hello LUCKYCATS,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Do I understand it correctly that the casino is requesting your documents at each withdrawal request? Since when is your last withdrawal request pending? Is your account currently fully verified? When was the last time you spoke to the casino regarding this issue and what did they respond.

Looking forward to your answer.

Regards,

Nick

The account is fully verified as of 4/29 which is when i responded by email all documents the last withdrawal request was may 23rd when for the second time in three weeks i resubmitted the same cc pictures i emailed on 4/29 and was told all is good and still no approval

Thank you LUCKYCATS for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi LUCKYCATS,

I've just reviewed your case and fully understand your concerns. I'll try to do my best to help you resolve the issue by contacting the casino.

I'd kindly like to ask a representative from Wild vegas casino to join this conversation and participate in the investigation. Could you please share more information regarding the case? Are there any reasons for the player's withdrawal requests to be denied? Although the player tells that his account has already been successfully verified, are there any documents from the player that are still missing so the requests can't be processed?

Regards,

Natalia

Greetings all,

From what I see in your account LUCKYCATS the issue was that the credit cards you used for deposit are in more than one name and we needed the written approval of the secondary cardholder for verification. The documents are now complete. Looks like we will need to re-confirm your wire details is all, my deputy is reaching out to you via email LUCKYCATS, just respond to her and we should be able to get things moving for you.

Best wishes,

Nick and Wild Vegas

Dear Nick and Wild Vegas, thank you very much for the reply.

Dear LUCKYCATS, can you please confirm that you've been contacted by the casino and they are cooperating with you to resolve the issue? I'll set the time for 7 days for you, hope to hear from you in a set time frame.

Regards,

Natalia

Greetings all,

Just confirming that all the necessaries were completed last week, approval was made on the requested withdrawal, and payment went out to our 3rd party payment providers for disbursal as a wire transfer on July 9th. As a general rule we are looking at 3-10 business days from payment by the casino until it arrives in the bank.

Let us know when that comes in LUCKYCATS!

Best wishes,

Nick and Wild Vegas

Dear LUCKYCATS,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

I have heard from the casino and they have approved my withdrawal request I received an email from them this morn confirming the bank transaction has been initialized thank you for your help I will post again when funds are received

Hi LUCKYCATS,

Thank you for your reply. I'll set a timer for you for 7 more days, I hope that the issue will be resolved successfully during this time frame, and am looking forward to hearing from you that you receive your winnings very soon!

Regards,

Natalia

Thnk you for your help resolving this, I have received my withdrawal it was deposited in my bank account this morning, I really don't understand why it was so hard to get this done but I sincerely appreciate your help

Thnk you for your help resolving this, I have received my withdrawal it was deposited in my bank account this morning, I really don't understand why it was so hard to get this done but I sincerely appreciate your help

Dear LUCKYCATS,

I'm very happy that you finally received your funds! Thank you for using our Complaints Resolution center. I will now mark it as 'resolved' in our system.

Please, do not hesitate to contact us in the future, if you run into any struggles with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Regards,

Natalia