Wild Tokyo Casino - Player struggles with delayed withdrawal process.

I have spent an entire day trying to figure out how to withdraw the money. I have sent all the documents, and I haven't heard anything back. How can we resolve this? If I successfully make my withdrawal, I will offer some money as a reward for the help. Thank you very much.

Dear tanoelia30,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. To better understand and assist with your issue, I’d like to ask you a few clarifying questions:

• Could you please specify the issue you encounter when trying to submit a withdrawal request? The withdrawal option can typically be accessed by clicking on your balance in the upper right corner of the screen and then selecting "Withdraw."

• Are you able to see any withdrawal methods listed in your profile?
• Were your winnings accumulated with or without the use of a bonus?
• When did you submit your documents for verification, and which documents did you provide to the casino?

Regarding your kind offer to reward us financially, thank you, but please note that we do not charge for our services or accept gratuities.

I hope we can help you resolve this issue as quickly as possible. Thank you in advance for your reply.

Best regards,

Veronika

I see the withdrawal screen, I made 3 of 500 that are pending and still 950€ out. The money was won with normal money and not bonus. I sent all the documents they asked me.

After yesterday I sent 100 emails to Wild Tokyo they don't let me play anymore. I can enter the site, I try to play but no game works. I tried today because yesterday they told me that the server was under maintenance.. a friend of mine near me was ok. I sent an email regarding the validation of documents and the payment method and they don't respond. I would just like to withdraw the money I won or whatever I spent.

Hello tanoelia30 and Veronika.

Dear tanoelia30 your account has been fully verified only today, and you were notified about this by KYC department, so what is the purpose of this complaint?

Please note, that we do not make any exceptions, and we process verifications on a first-come, first-served basis.

Kind regards,

Wild Tokyo Casino Representative.

Hello Veronika and Wild tokyo Casino

My complaint was made because I immediately saw things that were wrong. I have been writing emails for withdrawals since this morning and no one responds, in chat they are automatic responses. I made a request for 3 withdrawals and I don't know if they will be paid.. I have posted the screens I have other screens that demonstrate the internal chat. I would like an answer to my withdrawal questions also because the sum is not small

Hello tanoelia30,

As mentioned previously, all requests and documents are handled on a first-come, first-served basis.

While we aim to assist as promptly as possible, please note that we’ve already provided you with clear information during the live chat regarding when your withdrawal will be processed.

We kindly ask for your patience in this matter, as everything is being addressed accordingly.

We trust that you now have all the answers to your questions, and we’re here to assist further if needed.



Dear Wild Tokyo Casino representative,

Thank you for reaching out to us and providing assistance in resolving the player's issue.

Dear tanoelia30,

I'm glad to hear that your account was successfully verified. Regarding your withdrawals, please note that the processing time may vary depending on the casino's internal procedures and the payment method used. Generally, we recommend players wait up to 14 days after requesting a withdrawal for the funds to appear in their bank account.

If you do not receive your winnings by 16 December, please let me know, and we will gladly continue with the investigation. Thank you for your patience and understanding.

Hi, the casino paid all the withdrawals. Thank you very much for the support

Dear tanoelia30,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru