Wild Tokyo Casino - Player's withdrawal is delayed due to verification issues.

Good morning, after playing, I am here with the need to withdraw my winnings. I have submitted all the required documents for verification but I am not receiving any response.

Furthermore, I have an issue with the address saved in my profile on the website and I have already requested to correct the city as it is incorrect.

Can you help me?

Dear luigibocola3,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which city you entered in your profile when you initially completed your casino registration? Was it a random city, or were you residing in that city at the time you submitted it as your place of residence?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika