Wild Tokyo Casino - Delayed withdrawal at Wild Tokyo Casino.

I have 890 EURO in my account with CASINO WILD TOKYO, of which I have requested a withdrawal. I have forwarded all my personal and bank documents to them, first via their website, then to the email SUPPORT@WILDTOKYO.COM and then again to KYC@WILDTOKYO.COM:

Identity Card front/back

Credit Card front/back

Bill that proves my residence

Facial Recognition

Original document from my Bank with account holder, iban, swift-bic, address

I requested 2 withdrawals because the maximum withdrawal amount is 500 euro. I received their email stating that my account had been validated and verified, but the transfers did not come through. I sent emails to inquire about the reason and despite receiving them, they don't respond. I've noticed that they are on the blacklist. So, I imagine I won't be receiving anything. I've seen the reviews - 30% positive and 70% negative.

How can you help us protect others who have not yet fallen into this scam? Thank you and don't play with CASINO WILD TOKYO BECAUSE THEY DON'T PAY OUT WINNINGS!

Dear claudiotonti,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Could you please forward the email that confirmed the successful verification of your casino account to petronela.k@casino.guru?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Gent. Petronella,

I forwarded you an email with:

1- what was sent to Casino Wild Tokyo via email in response to theirs

2- At the bottom you can read the email sent by Casino Wild Tokyo regarding the processing of my data

I confirm that I have sent all the requested documents in 3 different ways both through their website and to the 2 emails indicated by them.

Front/back identity card

Double-sided credit card

Invoice proving my residence

Facial recognition

Original document from my bank with holder, iban, swift-bic, ORIGINAL address

Now I await your response.

Thank you

Claudio T****

Hi claudiotonti,

I can see from the forwarded communication that your first withdrawal was scheduled to be processed just two days ago.

• Could you please confirm when you receive your first payment?

Thank you very much.

Good morning,

I received the first one for 500 but no communication for the second one despite the reminders with no responses.

Then I honestly take your point about the importance of KYC as valid but now what would the problem be:

Do they pay 500 euros a week?

Do they think I replay the other 390s?

Are they a casino with little availability?

The KYC is just an excuse and looking at the 29% positive and 71% negative reviews, almost all for payments, perhaps it is a habit to be introduced to those who play?

Or you tell me

Thank you for taking the time to address my problem

Hi claudiotonti,

If you already received your first withdrawal I truly believe the remaining winnings will be expedited in no time. Please bear with me for a bit longer. If there's no development, we will contact the casino directly.

Thank you very much for your patience.

Good evening, I still have 2 withdrawals 500 and 387 to cash out, won on 8/3, account already verified, received confirmation of acceptance and verification of the account, received email with congratulations for winning but HAVE NOT RECEIVED THE 2 WITHDRAWALS. I would like your help

I fully understand your frustration, claudiotonti. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Good morning,

both payments made. I don't have to have anything anymore.

Thanks for your help.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, claudiotonti, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru