Spinanga Casino - Player's withdrawal is delayed.

The casino's terms and conditions state that the money will be transferred "within" 3 days. Unfortunately, this is never the case!

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Dear Guzzi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do you currently have any pending withdrawal requests?
• If you do, could you please clarify when exactly you requested this withdrawal?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina