Posido Casino - Withdrawal of player's winnings has been delayed.

ΕΧΩ 3 ΕΝΕΡΓΕΣ ΑΝΑΛΗΨΕΙΣ ΟΙ ΟΠΟΙΕΣ ΔΕΝ ΕΧΟΥΝ ΟΛΟΚΛΗΡΩΘΕΙ.ΕΠΙΣΗΣ Ο ΛΟΓΑΡΙΑΣΜΟΣ ΜΟΥ ΕΧΕΙ ΥΠΟΛΟΙΠΟ 29.000 ΕΥΡΩ ΚΑΙ ΠΡΕΠΕΙ ΝΑ ΑΠΟΚΤΗΣΩ ΡΟΗ ΜΕ ΤΙΣ ΑΝΑΛΗΨΕΙΣ ΓΙΑ ΝΑ ΠΡΟΧΩΡΗΣΩ ΣΕ ΚΑΙΝΟΥΡΓΙΕΣ.2 ΜΕ 3 ΕΡΓΑΣΙΜΕΣ ΜΟΥ ΛΕΝΕ ΣΤΟ livechat ΑΛΛΑ ΚΑΘΥΣΤΕΡΟΥΝ ΠΑΡΑΠΑΝΩ.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear GERASIMOS10,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear GERASIMOS10,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Ο λογαριασμός μου έχει 50.000 ευρώ,δεν μου έχουν ολοκληρωθεί οι 3 ενεργές αναλήψεις των 500 ευρώ η κάθε μια και έχουν περάσει αρκετές μέρες. Τι μπορεί να γίνει σε αυτή την περίπτωση? Σας ευχαριστώ πολύ

Thank you for the update. Please allow me to ask you a few questions so I can understand the situation.

• Could you please give the exact URL or link to the casino?
• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?

Thank you in advance for your reply.

ΧΩΡΙΣ ΕΝΕΡΓΟ ΜΠΟΝΟΥΣ ΚΑΙ ΕΧΩ ΚΑΝΕΙ ΑΝΑΛΗΨΕΙΣ ΣΤΟ ΠΑΡΕΛΘΟΝ,ΑΠΛΑ ΤΩΡΑ ΕΠΕΙΔΗ ΕΙΝΑΙ ΜΕΓΑΛΟ ΤΟ ΠΟΣΟ ΠΟΥ ΕΧΩ ΣΤΟΝ ΛΟΓΑΡΙΑΣΜΟ ΖΗΤΑΩ ΝΑ ΕΙΝΑΙ ΛΙΓΟ ΠΙΟ ΑΜΕΣΕΣ ΟΙ ΑΝΑΛΗΨΕΙΣ ΓΙΑ ΝΑ ΜΠΟΡΩ ΝΑ ΕΧΩ ΡΟΗ ΣΤΙΣ ΑΝΑΛΗΨΕΙΣ ΜΟΥ.Ο ΣΥΝΔΕΣΜΟΣ ΓΙΑ ΤΟ ΚΑΖΙΝΟ ΕΙΝΑΙ Ο ΕΞΗΣ: https://posido-0409.com/gr/

Thank you very much for your reply, GERASIMOS10.

• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
• Please forward all relevant correspondence between you and the casino regarding the delay of your withdrawals to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I understand this may take time, so I appreciate your assistance.

Χρειάστηκε ακριβώς 14 εργάσιμες μέρες για να ολοκληρωθούν οι πρώτες 3 αναλήψεις. Έχω κάνει αίτημα για ακόμα 3,σας στέλνω στιγμιότυπα οθόνης. Πρέπει να κατατεθούν πιο γρήγορα τα χρήματα γιατί είναι μεγάλο το ποσό.

Thank you for the additional information and for providing the screenshots.

I understand your concern, especially given the amount currently held in your casino account and your wish to have a more consistent flow of withdrawals. Please note that every casino may have its own withdrawal processing times and limits. Our general approach is that we do not intervene in a withdrawal complaint while the withdrawals are still within 14 days of the request, provided there are no other clear issues requiring our intervention.

To help us review the casino's withdrawal processing times, could you please provide the following information regarding your first three withdrawals:

• The exact date on which you requested each withdrawal.
• The date on which you actually received each withdrawal.
• If available, please post a screenshot of your withdrawal history page showing the first three withdrawals.

Additionally, please provide an update regarding your currently pending withdrawals, if any of them have been completed.

We appreciate your cooperation.

Dear GERASIMOS10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear GERASIMOS10,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean