Winner Casino MX Review

The player from Mexico claims that Winner Casino has cancelled his winnings due to supposed routine monitoring, despite his account being previously verified. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Mexico deposited money in the casino account successfully but the balance is still showing zero. He has contacted customer service but the issue has not been resolved yet. The complaint was closed as the player stopped responding.

The player from Mexico requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player deposited with someone else's payment method, therefore we were forced to close this complaint.

The player from Mexico was not able to withdraw funds because his bank blocked his bank account. The casino responded and stated that the account had been investigated due to suspicious activity, but that the player was now free to make their withdrawal. We asked the player to confirm receipt of their payment, but as they stopped responding the complaint was eventually rejected.

The player from Mexico had bonus winnings canceled without further explanation. The casino responded and said that they would look into the case. Unfortunately, there was no further response from them and so the complaint was closed as 'unresolved'. The complaint was reopened at the request of the casino, stating that the account was tagged for suspicious activity. Upon review, the casino decided that they would return the balance to the player for withdrawal. After some time, the player received their payment and the matter was resolved.

The player's winnings were voided without any explanation. The casino responded and stated that the player's account had been tagged for suspicious activity, but that the case had been reviewed and the player's balance had now been returned. The player confirmed receipt of their winnings and so the case was resolved.

The player's winnings from a bonus were voided for an unknown reason. The casino responded and stated that the player's account was flagged due to some suspicious betting, but after reviewing the case agreed to return the player the sum of MXN 1000. The player agreed to this, and upon confirmation of their withdrawal being received the complaint was resolved.

The player from Mexico is unhappy with the withdrawal limits. After accumulating substantial winnings, the player found out about the $120,000 MXN monthly withdrawal limit. Player’s complaint has been resolved successfully.