BillyBets Casino - Player believes that their withdrawal has been delayed.

Hi all,

I was wondering could you help me out as I’m left feeling stressed and vulnerable at the moment.

11 days ago I deposited €1000 on Billy Bets and managed to win over €10,000. When I first tried to withdraw I could only do €500 per transaction (maximum of 3) all 3 were cancelled to the card that I deposited with, with the excuse of "your bank declined the transaction" I contacted my bank to which they said they didn’t receive any payment coming through.

I was advised to withdraw via a different method which I did on Monday 20th July via my Revolut bank transfer. It’s now been a week since and my level has gone up to Level 2 and I’ve 3 €1000 withdrawals just stuck in pending.

I’ve contacted support everyday especially after the 96 hour standard period and have received the same responses of apologising but told to be patient. I was told it was escalated and that I should receive movement yesterday or today which hasn’t happened.

I’m feeling gutted as this would be life changing money for me and I just want a fair resolution and my money to come through and not feel like I’ve been scammed.

I would really appreciate the support and help in resolving this. I attach screenshots of transactions and conversations with support.

Kindest regards,

[redacted]

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Dear Emmett17,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for your help, I will contact you to update with hopefully good news, it’s been very stressful to say the least and worrying I won’t receive my winnings

It’s now day 8 of the bank withdrawal via revolut and day 12 in total from the original withdrawal request to card that was cancelled, all 3 withdrawals are still processing but no movement.

I contacted support via email yesterday morning who said that they’ve escalated all withdrawals to be sped up so I receive my winnings "with nothing missing" as soon as possible.

contacted supported again today to let them know it’s now been 8 days from the change of request for withdrawal to bank account via revolut.

starting to lose hope.

Hi all,

Just an update seeing as the time has passed for the complaint to be processed.

It has now been 14 days since my original withdrawals back to my card were cancelled and 12 days since the 2nd set of withdrawals to my bank account via revolut are still stuck in pending with no movement.

I’ve tried to work endlessly to get clear answers from Billy Bets via live chat and support email who keep telling me that it’s been escalated to the financial department and to it’ll come soon (some agents even saying that it would be processed the next day, a few days ago) which it still hasn’t been.

Same generic answers and I feel like they’re just holding onto my money at this stage with the hope I cancel or lose it.

I have documented every chat from support, my payment statuses and gameplay with screenshots for the past two weeks.

I really need this sorted now, it’s unfair that everyday I’m waking up with the hope that my withdrawals will come through as I’ve played fairly and feel that I’m not being treated with the same retrospective.

I suppose not to mention too that this is just part of my winnings €3000 that has been stuck while there’s €10,000 still just sitting in the account and has me worried that I’ll never see the money.

I’m asking for all the help I can get now to help me get my winnings fairly.

Thank you

Dear Emmett17,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Jean,

No I have not received my winnings unfortunately.

It has now been 14 days since my original withdrawals back to my card were cancelled and 12 days since the 2nd set of withdrawals to my bank account via revolut are still stuck in pending with no movement.

I’ve tried to work endlessly to get clear answers from Billy Bets via live chat and support email who keep telling me that it’s been escalated to the financial department and to it’ll come soon (some agents even saying that it would be processed the next day, a few days ago) which it still hasn’t been.

Same generic answers and I feel like they’re just holding onto my money at this stage with the hope I cancel or lose it.

I have documented every chat from support, my payment statuses and gameplay with screenshots for the past two weeks.

I really need this sorted now, it’s unfair that everyday I’m waking up with the hope that my withdrawals will come through as I’ve played fairly and feel that I’m not being treated with the same retrospective.

I suppose not to mention too that this is just part of my winnings €3000 that has been stuck while there’s €10,000 still just sitting in the account and has me worried that I’ll never see the money.

I’m asking for all the help I can get now to help me get my winnings fairly.

Thank you

Not sure if my messages are going through Jean, the last few are saying "waiting for approval" but no I haven’t received my winnings, still all pending and the same generic answers about escalation, being patient etc from BillyBets.

The whole situation has caused many sleepless nights and hope that kills you in the morning.

Update:

The first €3000 successfully came through on 31/07/26,

I requested another withdrawal of €3000 on the 01/08/26 from the remaining €10,000 left in the account.

Happy the first lot came through and just hoping that the rest will follow and not be delayed as long as the last set. I’ve screenshot all transactions again.

Couldn’t appreciate your help more and would like to keep this log open until I receive the full amount from them.

Thank you,

[redacted]

Thank you for the update. I am happy to hear that you have received your withdrawals. I understand that you have €7,000 remaining from your winnings to withdraw. To assist you further, please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• How long were you a player at BillyBets Casino?

Thank you in advance for your reply.

Hi Jean,

it’s now gone past 96 hours since my latest withdrawals, I have €10,000 remaining in the balance and €3000 processing withdrawals (pending).

I successfully managed to receive my first set of withdrawals on 01/08/26 for €3000.

I am verified, I accumulated the win without a bonus just my own money, I’ve been a player for the past month at Billy Bets.

I am happy to see that withdrawals are coming through even though they are taking quite some time like the first set taking nearly 2 weeks to come through after plenty of emails and live chat support, I’m just hoping the rest of the money can be withdrawn quicker than the last set as they have a maximum of 3 €1,000 withdrawals at the one time.

Thank you for the support.

Hello again,

just providing another update:

Today on the 07/08/26 I received my 2nd batch of withdrawals amounting to €3000 (6 days after the request.) much quicker and I was happy to receive it.

I have a balance of €10,000 left to withdraw.

Unfortunately it looks like it may be some time until I receive the full amount as, as soon as the withdrawal came through this morning of €3000, my VIP level was brought straight back down to VIP 1 again and not VIP 2 as I was.

When I asked for an explanation via live chat they said that although my game play was quite high amounts, their VIP levels are based off the ratio of Deposits to withdrawals.

This now means that they’re only allowing me to withdraw €500 per day/transaction and €7000 per month, in comparison to the €2000 daily and €25000 a month.

It’s a bit frustrating as I feel like I could be waiting another month or two to receive the full winnings now, I guess it’s a way to delay things in the hope you spend your balance. Not sure if there’s anything I can do to up my withdrawals amount again or receive the full amount quicker.

Thank you again for your support.

[redacted]

Dear Emmett17,

Thank you very much for your updates. Based on the information provided, the casino appears to be processing your withdrawals periodically. You received the first €3,000 on 31/07/2026, followed by a further €3,000 on 07/08/2026, with the latter processed within six days of the withdrawal request. Both withdrawals were therefore received within the standard 14-day waiting period we apply before intervening in delayed withdrawal complaints.

As the withdrawals that were the subject of this complaint have now been successfully received, I will close this case as resolved. We understand that you still have a substantial amount remaining to withdraw, but as these future withdrawals have not yet exceeded the applicable waiting period, there are currently no grounds for further intervention.

If the casino stops processing your withdrawals periodically or a future withdrawal remains unpaid for more than 14 days, you are welcome to reach out to us, and we will be happy to investigate the matter further. Thank you for your cooperation, and I wish you the best with your remaining withdrawals.

Best regards,

Jean

Casino.Guru