Zuzana is one of Casino Guru's casino analysts, being responsible for updating our extensive list of casinos as well as adding new relevant information to the database. In the past, Zuzana worked as a GIS Specialist in the field of geology and environment. Reading is one of her many hobbies, and she...
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Zuzana C.
Author
Zuzana Cirochova
Casino Analyst
Zuzana is one of Casino Guru's casino analysts, being responsible for updating our extensive list of casinos as well as adding new relevant information to the database. In the past, Zuzana worked as a GIS Specialist in the field of geology and environment. Reading is one of her many hobbies, and she...
We put Vegastars Casino under the microscope as part of this review. Our team of experts used our casino review process to look at both its strengths and the areas where it could improve. To check how safe this casino really is, our team looked at its Terms and Conditions, licenses, player complaints, support, and limits. This helped them decide if it is safe and fair, a scam, or somewhere in between.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The Safety Index tells you how safe a casino is. The higher the score, the better your chances of a safe experience. An Above average Safety Index of 7.9 makes Vegastars Casino a good choice for many players. Just keep in mind that some casinos do rank higher. Continue reading our Vegastars Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Fairness and safety of Vegastars Casino
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Vegastars Casino, we meticulously evaluated and analyzed the Terms and Conditions of Vegastars Casino. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.
According to our approximate calculation or collected information, Vegastars Casino is an average-sized online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
As far as we know, no relevant casino blacklists include Vegastars Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
In our comprehensive review of all relevant aspects, Vegastars Casino has attained an Above average Safety Index of 7.9. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.
Note: As far as we are aware, Vegastars Casino is interconnected with 3 other online casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Vegastars Casino.
Vegastars Casino Terms and Conditions
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Vegastars Casino to be somewhat unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Vegastars Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We currently have 0 complaints directly about this casino in our database, as well as 3 complaints about other casinos related to it. Because of these complaints, we've given this casino 37 black points in total, out of which 37 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Vegastars Casino user feedback and reviews
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
So far, we have received only 3 player reviews of Vegastars Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 5 or more reviews. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Vegastars Casino company data and licenses
Vegastars Casino is owned by Neptune Projects S.R.L. and has estimated annual revenues higher than $20,000,000. This makes it a big online casino according to our classification.
Vegastars Casino holds licenses issued by licensing authorities in these countries or regions: New Brunswick (Tobique Gaming Commission), Comoros (Anjouan Gaming).
Win and withdrawal limits, payment options
Vegastars Casino accepts deposits via 15 payment methods. This includes: Skrill, Neteller, Mastercard, VISA, Bitcoin (BTC), ApplePay, Litecoin (LTC), Ethereum (ETH), USD Coin (USDC), Tron (TRX), Tether (USDT), Google Pay, Revolut, Ripple (XRP), Solana (SOL).
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
USD 50,000 per month
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. In the table below, you can see an overview of language options at Vegastars Casino.
Language
Website
Customer support
Live chat
English
24/7
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Vegastars Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Vegastars Casino to be good.
Vegastars Casino slots and casino games
Vegastars Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 35 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), TaDa Gaming, Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, iSoftBet, Playson, Amatic, BGaming, Endorphina, Wazdan, Habanero, Spinomenal, Booming Games, Booongo (BNG), Relax Gaming, Octoplay, Felix Gaming, Amigo Gaming, Mancala Gaming, AvatarUX, OneTouch, Gamzix, Kalamba Games, Onlyplay, Hacksaw Gaming, Print Studios.
Vegastars Casino bonuses and promo codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
At present, there are 3 bonuses from Vegastars Casino in our database, including:
100% up to $2,000 and 50 extra spins
150% up to $2,000 and 50 extra spins
200% up to $2,000 and 25 extra spins
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
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Company info
Owner
Neptune Projects S.R.L.
Operator
Neptune Projects S.R.L.
Established
2025
Estimated annual revenues
> $20,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Vegastars Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Medium casinoMedium group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
This is a place to share experience with Vegastars Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
As an Australian VIP customer, I repeatedly raised serious responsible gambling concerns including escalating losses, loss-chasing behaviour, emotional distress, and inability to control continued gambling activity.
Despite this, Vegastars continued providing bonuses, cashback offers, reload incentives, and ongoing VIP engagement encouraging further gambling activity.
In addition, I experienced ongoing concerns relating to gameplay inconsistencies, questionable win/loss behaviour, and apparent glitches during sessions, some of which I preserved with screenshots, recordings, and supporting evidence. These concerns were also raised directly with the platform.
Formal complaints were first lodged on 25 April 2026 and followed up multiple times over several weeks. Despite Vegastars publicly stating that complaints are investigated and responded to within specific timeframes, I received little to no meaningful response.
I have preserved extensive supporting records including:
* VIP communications, * transaction history, * cashback and bonus history, * complaint correspondence, * screenshots and gameplay evidence, * and copies of their published responsible gambling and dispute resolution procedures.
What concerns me most is not only the conduct itself, but the complete lack of accountability once serious responsible gambling and gameplay concerns were formally raised.
Australian users should exercise extreme caution when dealing with this platform.
* Negative review for Vegastars Casino.* Big wins are coming after weeks of ignored responsible gambling complaints from an Australian VIP customer following repeated disclosures of gambling harm.* Continued bonuses, cashback offers, and inducements despite serious concerns being raised.* Extensive records preserved.
Vegastars Casino
Hello NicSi, thank you for sharing your feedback.
We want to assure you that your complaint is receiving our highest priority and full attention. Our VIP management team is handling your situation directly and looking into the additional records you have requested. Kindly monitor your email for their ongoing correspondence.
After a very frustrating experience with a large XRP withdrawal delay (over a month pending despite full verification and "Processing" status), the funds have now been received in full. 😊
The process was far too slow, with lots of generic responses from support and no clear ETA or TXID, which made me doubt it would happen. I escalated via Casino.guru and the Tobique Gaming Commission, and that pressure finally got things moving.
Once resolved, everything went smoothly – no issues with the payout amount, and the casino communicated the resolution. I'm giving this a 4-star review because the games, site, and bonuses are solid, and they did pay out in the end. All is forgiven, but the delay was unnecessary and stressful.
Special thanks to the Casino.guru team (especially Atilla) for their excellent mediation – they were responsive and really helped push it forward.
If you're considering Vegastars, start small and be patient with big wins. But yes, they do pay out eventually.
I’m writing this review to warn anyone considering using VegasStars. What started off looking like a fun and smooth gambling platform quickly turned into one of the most frustrating and suspicious experiences I’ve ever had online.
Depositing = Instant. Withdrawing = Impossible. They make it incredibly easy to deposit your money – your funds clear instantly, and everything seems too good to be true. That’s because it is. The real nightmare starts when you try to withdraw your winnings.
I spent over a week going back and forth with their so-called "verification team" just to get access to MY OWN money. They asked for a disturbing amount of personal information – both sides of my bank card, full bank statements, and photo ID (I provided my driver’s license). Despite sending everything they requested, they kept rejecting my documents, coming up with new excuses each time.
Excuses ranged from: • "Your ID is too blurry" (even though it was crystal clear) • "Bank statement isn’t recent enough" (it was from the current month) • "Name on card doesn’t match" (it did – exactly) • "Please upload again, system error" (how convenient)
It was clear they were just delaying, deflecting, and stalling to avoid paying out. This is a classic tactic used by scammy gambling sites to exhaust or discourage people from ever successfully withdrawing.
Here’s what’s most disturbing: • They now have all my personal details, including sensitive banking info, yet refuse to let me cash out. • Their support is slow, vague, and borderline robotic. They don’t care about helping you – they only care about keeping your money. • The whole platform is designed to trap you in. Once you deposit, they hold your funds hostage behind a fake "verification wall."
I’ve used other online casinos and betting sites, and never have I experienced this level of manipulation and deception. VegasStars is not a legitimate platform – it’s a money trap dressed up as a casino.
Discussion
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