The player's withdrawal is delayed for almost 3 weeks. The player confirmed the withdrawal was successful.
Wild Pharao Casino - The player's withdrawal is delayed.
Amount: €1,500
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi.
Since 04.01.22 payment of 1000€ requested.
Since 01/13/22 payment of €500 requested.
No money received yet.
No reply to email.
No response from the casino.
Best regards Frank
Automatic translation:
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2 years ago
Hello Frank,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Allow me to ask you a few more question before we would move forward.
Was this your first withdrawal request in the casino? Is your account verified or is the process ongoing? Did you ever deposit into the casino? Did you use any bonus to accumulate your winnings?
Note, that if your verification isn't finished yet, you probably won't be able to withdraw. We always recommend to players to wait 14 days after finishing the verification for the money to arrive on their account.
Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.
Regards,
Nick
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2 years ago
Translation
Hi. Account is verified. Played with no bonus. Yes already paid. Yes, already received payments beforehand.
Kind regards Frank
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2 years ago
Thank you Frank for confirming all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Translation
Hi there,
500 euros from January 25, 2022 have now been processed.
1000 euros from 01/04/2022 still not.
Greeting Frank
Automatic translation:
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2 years ago
Hello Frank!
I will take care of your complaint from now on. I would like to invite representatives of Wild Pharao Casino into this complaint in order to help us resolve this withdrawal issue.
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2 years ago
Dear Frank,
Was your withdrawal paid out? Can we consider the issue resolved? Please let us know. Thanks.
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2 years ago
Translation
Hello Tomas
I still haven't received the 1000 euros.
Mfg. Frank
Automatic translation:
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2 years ago
Translation
Hello Tomas
The 1000 euros have not come to this day.
Greeting Frank
Automatic translation:
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2 years ago
Hello Frank,
thanks for the update.
Dear Wild Pharao casino team, could you inform us what is the situation with Frank's withdrawal? Much appreciated.
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2 years ago
Translation
Hello Tomas
The money came in this morning.
Thank you for your help.
Greeting Frank
Automatic translation:
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2 years ago
I am glad to hear you received your winnings, Frank! Thank you for letting us know. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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