Wild Pharao Casino

Case summary

The player's withdrawal is delayed for over 2 weeks. The complaint was rejected as the player stopped responding.

Discussion

Public

Sol74

Bronze

Germany

Public

3 years ago

OriginalTranslation

I made a payout of 1000 € two weeks and had the opportunity to book the money back on the player account because it was not processed two weeks later it was processed so it was supposedly transferred over a week ago and the money is still not on the account and Christina only holds me out and gives no specific answers

Automatic translation:

Public

Nikolas

PR Assistant

Public

3 years ago

Hello Sol74,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Allow me to ask you a few more question before we would move forward.

Was this your first withdrawal request in the casino? Since when is your account fully verified? Did you cancel the withdrawal or is it still pending? Did you contact the casino with this issue? If yes, what was their response?

Please forward any relevant screenshot or chat to [email protected].

Looking forward to your answer.

Regards,

Nick