HomeComplaintsWild Pharao Casino - The player's withdrawal is delayed.

Wild Pharao Casino - The player's withdrawal is delayed.

Amount: €1,000

Wild Pharao Casino
Safety Index:Very low
Submitted: 30 Dec 2021 | Case closed : 16 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's withdrawal is delayed for over 2 weeks. The complaint was rejected as the player stopped responding.

Public
Public
2 years ago
Translation

I made a payout of 1000 € two weeks and had the opportunity to book the money back on the player account because it was not processed two weeks later it was processed so it was supposedly transferred over a week ago and the money is still not on the account and Christina only holds me out and gives no specific answers

Automatic translation:
Public
Public
2 years ago

Hello Sol74,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Allow me to ask you a few more question before we would move forward.

Was this your first withdrawal request in the casino? Since when is your account fully verified? Did you cancel the withdrawal or is it still pending? Did you contact the casino with this issue? If yes, what was their response?

Please forward any relevant screenshot or chat to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

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Public
2 years ago

Dear Sol74,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

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Public
2 years ago

The complaint will be now rejected for the above mentioned reason.

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