The player's withdrawal is delayed for 2 weeks. There was no progress with the withdrawal and the casino didn't reply at all during this time, therefore we ended up closing the complaint as 'unresolved'.
Wild Pharao Casino - The player's withdrawal is delayed.
Black points: 63
Amount: €250
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
On May 12, 2022, I requested a payout of €250. This payment was processed on 05/23/2022. According to the support, it was said that the payment would be on my bank account in 2-3 working days. You don't get an answer to emails and you are rejected in the chat. The employee in the chat could not clarify any financial matters. So you just go round in circles. I am asking for your help now.
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2 years ago
Hello Michael,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.
Was it your first ever withdrawal in the casino? Is your account already fully verified and if yes, since when exactly? Did you use any bonus to accumulate your current winnings? When was the last time the casino responded to you and what was it about?
Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hello, so I played without a bonus or didn't use one. The account has been fully verified since the beginning of March 2022. It's my first payout, yes that's true, but it's been taking more than 14 days. The last answer was from support and it said on May 24th, 2022 that it would take 2 to 3 working days for the money to be on the account.
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2 years ago
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Hello, I wanted to ask how things are going now? LG
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2 years ago
Hello Michael,
As we usually wait until the 14 working day passes, we did not get in the casino yet. As there is still no update from them, I will now forward your complaint to my colleague Tomas who will try to contact them.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Translation
Hi, unfortunately we still haven't received any payment. Nothing has happened since the processing on May 12, 2022 and the alleged transfer on May 23, 2022. 14 days have passed since the transfer and still no payment of 250€ on the account. I hope you can help me because it can not be that it takes so long.
LG Michael
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2 years ago
Hello Michael,
I apologize for the late reply, I will assist you with the complaint from now on.
I would like to ask Wild Pharao casino representatives to join the discussion in order to help resolve the issue with the delayed withdrawal.
Wild Pharao Casino, could you provide an explanation for why the transaction is delayed? Can your payment provider provide proof the transaction was sent to Michael's bank?
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2 years ago
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Hello, so now it's been almost 4 weeks that I'm waiting for my money. It's just cheek.
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2 years ago
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That's all you'll hear in Live Support at Wild Pharaoh
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2 years ago
We would like to ask Wild Pharaoh Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
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It's just sad it's been 4 weeks now and I still haven't received my money.
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2 years ago
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Unfortunately, more and more time is passing and so far nothing has changed. A number of attempts to reach the casino by email failed because no one replied to emails.
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2 years ago
Dear Michael,
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
