HomeComplaintsWild Pharao Casino - The player's withdrawal is delayed.

Wild Pharao Casino - The player's withdrawal is delayed.

Black points: 63

Amount: €250

Wild Pharao Casino
Safety Index:Very low
Submitted: 07 Jun 2022 | Unresolved : 01 Jul 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player's withdrawal is delayed for 2 weeks. There was no progress with the withdrawal and the casino didn't reply at all during this time, therefore we ended up closing the complaint as 'unresolved'.

Public
Public
2 years ago
Translation

On May 12, 2022, I requested a payout of €250. This payment was processed on 05/23/2022. According to the support, it was said that the payment would be on my bank account in 2-3 working days. You don't get an answer to emails and you are rejected in the chat. The employee in the chat could not clarify any financial matters. So you just go round in circles. I am asking for your help now.

Automatic translation:
Public
Public
2 years ago

Hello Michael,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Was it your first ever withdrawal in the casino? Is your account already fully verified and if yes, since when exactly? Did you use any bonus to accumulate your current winnings? When was the last time the casino responded to you and what was it about?

Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.

Looking forward to your answer.

Regards,

Nick

Public
Public
2 years ago
Translation

Hello, so I played without a bonus or didn't use one. The account has been fully verified since the beginning of March 2022. It's my first payout, yes that's true, but it's been taking more than 14 days. The last answer was from support and it said on May 24th, 2022 that it would take 2 to 3 working days for the money to be on the account.

Edited
Automatic translation:
Public
Public
2 years ago

filefile

Public
Public
2 years ago
Translation

Hello, I wanted to ask how things are going now? LG

Automatic translation:
Public
Public
2 years ago

Hello Michael,

As we usually wait until the 14 working day passes, we did not get in the casino yet. As there is still no update from them, I will now forward your complaint to my colleague Tomas who will try to contact them.

Wish you best luck resolving it.

Regards,

Nick

Public
Public
2 years ago
Translation

Hi, unfortunately we still haven't received any payment. Nothing has happened since the processing on May 12, 2022 and the alleged transfer on May 23, 2022. 14 days have passed since the transfer and still no payment of 250€ on the account. I hope you can help me because it can not be that it takes so long.


LG Michael

Automatic translation:
Public
Public
2 years ago

?

Public
Public
2 years ago

Hello Michael,


I apologize for the late reply, I will assist you with the complaint from now on.


I would like to ask Wild Pharao casino representatives to join the discussion in order to help resolve the issue with the delayed withdrawal.


Wild Pharao Casino, could you provide an explanation for why the transaction is delayed? Can your payment provider provide proof the transaction was sent to Michael's bank?

Public
Public
2 years ago
Translation

Hello, so now it's been almost 4 weeks that I'm waiting for my money. It's just cheek.

Automatic translation:
Sensitive attachment
Sensitive attachment
2 years ago

Public
Public
2 years ago
Translation

That's all you'll hear in Live Support at Wild Pharaoh

Automatic translation:
Public
Public
2 years ago

We would like to ask Wild Pharaoh Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Public
Public
2 years ago
Translation

It's just sad it's been 4 weeks now and I still haven't received my money.

Automatic translation:
Public
Public
2 years ago

This response was removed by Guru Admin

Edited by a Casino Guru admin
Public
Public
2 years ago
Translation

Unfortunately, more and more time is passing and so far nothing has changed. A number of attempts to reach the casino by email failed because no one replied to emails.

Automatic translation:
Public
Public
2 years ago

Dear Michael,

 

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

 

The casino can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news