The player from Germany is dissatisfied with the withdrawal process. The player confirmed he received all his winnings.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Have 2 x payouts €400 and €600
Profit is not paid out. Emails are not answered.
Automatic translation:
Public
Public
2 years ago
Dear Mario,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Before we move forward with this complaint, could you please clarify when exactly you requested these withdrawals?
Looking forward to hearing from you
Best regards,
Kristina
Public
Public
2 years ago
Translation
The first on February 18th. the second on 26.02.
I've been playing for a while and I know that they either pay out immediately or after 7 business days at the latest.
Automatic translation:
Public
Public
2 years ago
Thank you for your reply, Mario. In this case, I would recommend that you wait for a few more days. I will extend the timer for additional 7 days and if there is no development, we will intervene. Please, keep us updated in the meantime. Thank you in advance.
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