Wild Pharao Casino - Player’s winnings from the bonus have been canceled.

put in 150 € got 200% bonus. The first game I played I did not understand how many "coins" I played and therefore happened to play 4-5 spins for 20 €. When I realized how much I happened to play, I lowered it to 2 €.

Managed to win close to 5000 € before the bonus was sold. But on the first withdrawal attempt "Max 1000 € per withdrawal", my entire balance plus those I tried to withdraw was "declined because violation of bonus terms" which Maxbet said about 5 €

I buy that I have broken the terms as the casinos do everything they can to ugly the money. But the ones I do not buy are that they also keep the 150 € I put in at the beginning as well.

the support answers like robots and all they answer is "you have violated the rules. I can not help you. Bye bye "

this has happened to me once before some years ago. Then the casino apologized and said that unfortunately I can not keep the bonus win but that I get back the ones I deposited and a new bonus if I want.

do not want this to happen more!

Regards Mårten

Dear Marg21,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked promotional terms, and this is what I found:

"10.12.Until the play through requirements have been met, the maximum bet that is allowed to be placed is 5 EUR/USD/CAD/AUD/NZD/USDT, 10 BRL, 50 NOK, 0.01 BCH, 0.01 ETH, 200 Dogecoin, 0.1 LTC, 20 PLN or 300 RUB. When it comes to Bitcoin players the maximum bet is 1 mBTC. This includes double up wagers after the game round has been completed, for example, wagering winnings from X game round on red/black, and also in-game bonus features that can be purchased."

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry-standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward your game history from the point you started playing with the bonus to kristina.s@casino.guru.

Thank you in advance for your reply.

Best regards,

Kristina

So even my deposit of 150 € was confiscated? I buy that the profit will be them but my deposit?

Thank you for your reply, Marg21. Please note that casinos usually return deposits as a goodwill gesture and they are not obliged to do so. Especially if your deposit funds are exhausted first and only then you play with the bonus balance, as you do in this casino:

"9.11.When betting, placed bets are deducted from the player’s cash balance. However, if no cash balance is available the bet placed will be deducted from the player’s bonus balance."

Unfortunately, there is not much more we could do for you. Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint. Thank you for your understanding.

Dear Marg21,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.