Wild Pharao Casino - Player's dissatisfied with the withdrawal process.

Hi! Deposit with a bonus and ended after the wager on 21000 (max withdrawl 22000, beacuse 50xdeposit)

Verfied and have withdrawl 3000. 1000 yet to arrive to my bank account, 11 days ago it was proccesed.

Every withdrawl has taken 2 weeks and I have been calm (sent mail to them but never replis) but when I ask the chat today to procces my withdrawl from 11/4 they told me "do you think we only got time for you" (talked with the chat 4 times overall mayby)

So since they don't answer on mail and chat don't care and I have 18.000 to withdrawl I will be happy with some help from you, beacuse this will take years to withdrawl at this speed..

Can only have one open withdrawl at the time aswell for max 1000.

So my latest withdrawl where 11/4 on 1000 eur.

Have saved all chat logos and prints from the balance and withdrawl just in case.

So can we mayby Contact wildpharao to make something happen?

Dear Lofgren12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and I found this:

"4.2.1 At any time, You can decide to withdraw part or all Your funds from Your Account by selecting from the various options made available by Us. There is a general limit on withdrawals of one thousend Euros (€1,000) per user, per day, five thousand Euros (€5,000) per user, per week (excluded progressive jackpot winnings)."

Could you please forward me (or post here) a screenshot of your cashier history?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Unfortunately, it is so that you can only have one outlet open at a time so they have to process it first before you can make 1000 again so 1000 per day it is difficult to stay when they take such time.

Sends my chat logs to your email🙂

Dear Lofgren12,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout.

I will escalate your issue to finance and come back to you asap

Best regards,

WildPharao Support Team

Thank you very much!

Withdrawals that were processed on 11/4 have not yet reached my bank account either. Gone 14 days since the payment, so feel free to check what happened there should have come a while ago it feels like.

Update when the money has arrived and the other withdrawal has been processed.

Hello everyone,

Thank you WildPharao Support Team for taking your time to help us with this complaint.

Lofgren12, thank you very much for your reply. Let's give the casino some time to investigate the issue. Hopefully, you will receive your winnings soon. Please, keep us updated and let us know if there is anything new in the meantime.

Have not yet received the money from the payment made for 16! days ago. Talked to the chat and told them that they would get in touch with a receipt for the payment because it should have arrived a long time ago if it had made the transfer.

They have now accepted my withdrawal from 11/4.

You are welcome to keep the case open until I have received the money in my account, as the latest has not arrived in 16 days, but so I know that it has been paid out properly before the case is resolved.

Both sockets have now reached me! So yesterday's withdrawal came the day after so very well done!

17,000 left to take out but hopefully it will continue to move now so we do not have to do this again🙂

Thanks casino guru and wild pharaoh for the help !!

Can close the case as resolved🙂

Awesome news, Lofgren12. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

We’ve reopened this complaint as per the player’s request. 

Lofgren12, could you please clarify when exactly you received the last installment?

Do you currently have any pending withdrawals?

Hey! Got a little bad timeing here, because a withdrawal was approved yesterday just after I asked via email that the case would be reopened.

Has now made a new withdrawal of 1000 now which is open.

Would like you to keep the case open a little longer, however, to hope that it goes faster, as it always takes at least 2 weeks before they process something.

Still have 17,000 left to withdraw ..

Tried to get in touch with them via email many times to see if you can find a solution to make a larger payment for a fee or to remove some of the profit as compensation for them raising limits of 1000 at a time but never received a response .

Thank you for the update, Lofgren12. Of course, I will keep this complaint opened. Please, let us know if there is anything new.

Thanks so much. Update as soon as they process the next withdrawal!

Update:

The withdrawal from 9/5 that was processed is not yet in my bank account.

And the open outlet, even from 9/5, has not yet been processed.

Written email to them but never gets a response.

Talked to the chat that sent it to the payment department but nothing happened there either unfortunately

Ok, let's wait for a few more days, and if there is no development, we will ask the casino for their help. Please, keep us updated in the meantime.

It has now been 14 days and the money has not yet reached my bank account.

The new withdrawal that I made on 9/5 (14 days) is also still open.

Written to payments about a receipt for the withdrawal but has not received a response.

Talked to the chat today and they would send for payments but nothing seems to have happened there anyway unfortunately🙁

Thank you very much Lofgren12 for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Lofgren12,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

They have accepted another withdrawal now.

However, no money has come into the bank account yet.

Is now 21 days ago as they treated first and still not arrived ..

Nothing yet that has come to the bank account 22 days .. tried to talk to the chat today to get a receipt where the money has been paid to but they say that they can do nothing and that you should contact payments and unfortunately do not help as they never answer .

It feels like they just put what is processed and then do not pay for 22 days for a transfer does not feel possible.

Feel free to keep the case open later if they do not respond in time so I can see that the money really comes in. Also has a new open outlet from 1 week ago and it will be the same problem there.

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Update:

They treated a new outlet today which is good.

So now have 3 withdrawals that have been processed, but have not yet arrived at the bank (25 days since the first processed) so hope they come quickly in the same round now.

I apologize, but since we haven’t received any explanation or evidence from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.