The player from Germany requested a withdrawal in May 2022, but it has not been received. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.
Wild Pharao Casino - Player has not received his withdrawal.
Black points: 74
Amount: €230
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Dear Casino Guru Team,
Unfortunately I have a problem at Wild Pharaoh Casino. My withdrawal of €230 was processed on 05/13/2022, but I have not received any money to date. The support says it's the bank's fault and there's nothing they can do.
I need help because unfortunately I can't get any further.
Thank you very much!
Automatic translation:
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2 years ago
Dear Gr33ndoc,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
Do I understand correctly that your withdrawal has been marked as "processed" since May 13?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hi Kristina!
Yes I have already had 3 successful withdrawals, that's why I don't understand the current problem either. The payout has been there for a long time, it was only "processed" on May 13th.
The win was made without a bonus, deposit was €10 PSC.
Yes, my payout was processed on May 13, but no money has been received to date.
Thank you Kristina!
Best regards
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2 years ago
Thank you for your reply, Gr33ndoc. Could you please advise when exactly you made the last successful withdrawal? Approximately how many days did it take? Did you use the same withdrawal method in the past?
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2 years ago
Translation
Good morning Kristina,
Unfortunately, I can no longer see the last successful payout in the Wild Pharaoh because you can only see the history on one side and cannot scroll.
But for the last two withdrawals (€300 and €400) it took about 2-3 weeks for the money to be in my account. The payouts are about 2-3 months ago.
Yes, I have always paid out by bank transfer and always to the same account with the same account details.
Many thanks for your help!
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2 years ago
Thank you very much Gr33ndoc for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Translation
Thank you very much Kristina!
I'm also hoping for a happy ending as I haven't had a bad experience with Wild Pharaoh so far.
I wish you all the best, best regards!
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2 years ago
Hello, Gr33ndoc,
I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Wild Pharao Casino Team,
Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?
Thank you in advance for providing the information.
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2 years ago
Translation
Hi Branislav,
Hi Wild Pharaoh Team,
Many Thanks!
Automatic translation:
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2 years ago
Dear Gr33ndoc,
I am not sure if I understand your last post correctly.
Is there any progress on your issue?
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2 years ago
Translation
Hi Branislav,
no, I just wanted to thank you for helping me �
Unfortunately I have not received any money from the Wild Pharaoh until today.
I look forward to the participation of the Wild Pharao Casino team!
Kind regards
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2 years ago
Alright, I understand, thank you for the information.
So, we are looking forward to hearing from the casino soon.
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2 years ago
We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.
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2 years ago
Dear Gr33ndoc,
Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
The casino can reopen this complaint anytime.
Best regards,
Branislav, Casino.Guru
