The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Wild Pharao Casino - Player complains that she didn’t win anything.
Amount: €2,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
2 years ago
Translation
Good day
I really enjoyed playing at this casino, everything was ok at first.
I wagered my bonus and was ready to pay out, was over 2000 euros.
Unfortunately, I didn't get any further with the support. Have paid me the money is only 1000 euros per day.
Suddenly, as if by magic, when I asked the support to tackle the payout quickly, nothing worked anymore. Was only able to play one game, also logged out and logged in again, only this one game book of Santa worked, no winnings came at all. Neither to 0.05, 0.10, 0.20, 0.50 or 1.50 euros. The money went like water. So games bought profits were also for en garbage.
So I informed support, who in turn blocked me from chatting.
Please help
Automatic translation:
Public
Public
2 years ago
Dear 20rambo,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Good day
Thanks for the feedback, you have admitted yourself that you have a system error. But why isn't this fixed and nothing done. That's not fair to the players.
Automatic translation:
Public
Public
2 years ago
Dear 20rambo,
If you feel that something was wrong with the game and you have solid proof of it (such as your game history), please forward it to petronela.k@casino.guru. Thank you very much in advance.
