Wild Jackpots Casino - Player's winnings have been voided.

I made an account and received a 200% deposit bonus. I recycled the entire required amount and lifted the 3300e or 3400e. My own phone ran out of battery and I played on a guy’s computer for the rest of the evening. I don't have another account there. I received an email where several rules were listed and that they have been violated and the withdrawal is not paid. Did not respond to any emails anymore when I asked for a more specific reason for the violation. My account is also closed. Isn't this illegal?

T. Harri

Dear Harri,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Allow me to ask you a few more question before we would move forward. Can you adivese if the guy who let you use his PC also has casino account? Could you please forward any relevant coversation or proof which could help us solve this case?

Best regards,

Nick

Could you please forward the above mention e-mail from the casino or any other proof to nikolas.b@casino.guru.

Thank you in advance.

Best regards

Hello,

I sent an email to requested address, did you get it..?

Dear Harri,

Thank you for sending us more evidence. I'm not sure if I understood correctly, but does your friend also own an account in the same casino? From what we received from you I understand that he tried to login into your account from his PC. Also, did you receive any money from the casino - winnings or deposits back?

Best regards,

Nick

Hi,

The friend has an account at that casino, but was unable to log in there that day. And it went so far that I was playing with a guy’s laptop (the one who had an account there). The guy visited that casino to see his deposit history and had last deposited at that casino in 2018.

T. Harri

Dear Harri,

Thank you for providing all the necessary information. I'll now forward this case to my colleague Jozef, who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Best regards,

Nick

Hi,

And I got my money back, but no profits.

T. Harri

Hello Harri.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Hello,

Our team has investigated the matter and we can see the following –

There were 2 accounts located that were registered with the customer’s details.

After reviewing the activities on both accounts, it has been concluded that our General Terms and Conditions were breached. As stated:

"2.7. When opening the Player Account you warrant that i) you are not younger than 18 (eighteen) years old; ii) the details supplied by you are correct; iii) you are the rightful owner of the money in your Player Account; iv) you participate in the games on your own behalf and not on behalf of any other person; v) you own not more than one account ("Duplicate Accounts").

2.8. We may consider Duplicate Accounts with the following criteria including but not limited to: i) accounts sharing the same email address; ii) accounts sharing the same phone/mobile number; iii) accounts sharing the same IP address; iv) accounts sharing the same billing address/household; v) accounts sharing the same device upon registration, login, deposit & gameplay; and vi) any other criteria that we may consider at our sole discretion.

3.1. You may only open one Player Account with the Site. In the event that we suspect that you have registered or opened Duplicate Accounts, whether using the same or different registration details, we may, without delay, permanently close all Duplicate Accounts and withhold any winnings made through cash balance or bonus balance gameplay. We reserve the right to cancel all transactions pertaining to any such user who acted with the intent of defrauding or cheating the Casino."

https://www.wildjackpots.com/en/terms-and-conditions

Due to the breach, customer’s accounts were closed permanently, the winnings were voided and the first-time deposit of 50€ was returned.

Kind regards,

Wildjackpots Team

Hi,

Let’s make sure that no guy is playing at wildjackpot Casino in the future, and not a guy’s friend’s guy. And I will continue to give those negative reviews, for ever.

Thank you.

T. Harri

Hello Harri.

Please, are you aware of having multiple accounts in this casino?

I don't have more than 1 account for your casino.

T. Harri

Dear Wild Jackpots Casino.

Please, could you provide us with proof supporting your claims?

You may post it here, I will mark it as sensitive information (not visible for the public) or you may forward it to my email address jozef.k@casino.guru .

We would like to ask the Wild Jackpots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any evidence from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Harri.

I am very sorry but since the casino team has not provided us with proof supporting their claims, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website which is already bad.

Your last option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it. Please, let me know if you have any questions or require further assistance. 

Best regards, Jozef

Casino.Guru

jozef.k@casino.guru