Wild.io Casino - The player's deposit did not arrive.

I have made a deposit of 40 usdt like the page I ask for bnb network deposit step does not say what network should be used but how to deposit. Took. Contact customer service and they said this is our mistake because it doesn't read the deposit step what the network does and they can't add the deposit to the account. In my opinion, this is their mistake because they did not put a notice on the online deposit

Dear w07596623,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I have made a deposit via crypto. The deposit I made had the correct address but the wrong network. Their page doesn't say what network should be sent

Dear w07596623,

If you did send it to a wrong place, why is the casino responsible for that? They can't even refund the money as they did not get any from you.

Dear w07596623,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.