HomeComplaintsWild.io Casino - Player suspects unfair gaming at Wild.io casino.

Wild.io Casino - Player suspects unfair gaming at Wild.io casino.

Amount: ??

Wild.io Casino
Safety Index:High
Submitted: 27 Jul 2023 | Case closed : 11 Aug 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

A player from Berlin expresses concerns about unfair gaming at Wild.io casino after not having a single scatter round despite making 10 significant deposits. He is requesting the operator be contacted and the casino be blacklisted. The complaint was closed as the player stopped responding.

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9 months ago
Translation

The Wild.io casino desperately needs to be investigated. There are corrupt individuals working there. I've made 10 significant deposits and yet have not had a single scatter round in any slot. I've never experienced this in any other casino!



Dear Casinoguru Team, please make immediate contact with the operator of the management and place the casino on the blacklist!


Automatic translation:
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9 months ago

Dear Chris187,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

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9 months ago

Dear Chris187,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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