Wild Casino - Player’s deposits have never been credited to his casino account.

This casino is horrible, twice I have made a deposit among many deposits where it said it didn't go through yet it charged my bank. I asked customer service for help, they said they needed to see my bank statement. I sent it. Never got the credit so I disputed it with my bank. I will not be cheated by any casino. They are not trustworthy and their customer service is crap. They do not offer any kind of help or support.

Dear Dennis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please forward any relevant communication along with payment receipts to petronela.k@casino.guru?

As I mentioned earlier, if deposits haven’t been credited to your account, the casino has its hands tied as only the sender can track the transaction, not the beneficiary.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Dennis,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.