Wild Casino - Player's account has been closed.

Signed up with casino .Malt being eligible,I continued with the signing up.

I had a horrible experience with this platform, primarily due to issues surrounding deposits and withdrawals. After countless hours spent in live chats, dealing with agents who lacked basic training and professionalism, I finally managed to resolve the deposit/withdrawal problem on their end. However, the nightmare didn’t end there.

Despite my country being eligible and meeting all the requirements—having funds in my account that were won through a promotion and having completed the necessary wagering—the funds were still locked. When I contacted the finance team for clarification, I was told the funds were not eligible in my country, even though they clearly were.

When I asked the agent to direct me to the relevant terms and conditions, instead of providing any helpful information, they closed the chat and locked my account. This is a blatant example of poor customer service, dishonesty, and a lack of transparency.

Hello mckael1978,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• What games were you playing?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick