Lucky Whale Casino - Player's withdrawal is delayed.

I applied for a withdrawal at this casino on March 18, but still have not received my money.

I have used the bonus, but not the banned games, and have not been caught by the wagering limits.

Hello andandjonnyx,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Whale Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What kind of bonus did you use?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

KYC was completed very early in the process.

There is also a track record of withdrawals.

https://www.luckywhalecasino.com/ja/promotions/vip-reload-bonus/

I took advantage of this bonus.

I did not exceed the wagering limit and did not play any banned games.

Attached is the last email I received from the casino.

It has already been two weeks since the last email.

Thank you andandjonnyx for all the information provided so far. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello andandjonnyx,

It's Michal again, and I have taken over this complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter.

We would like to invite Lucky Whale Casino to join the conversation.

Dear Lucky Whale Casino,

Can you please explain why the player's withdrawal has not yet been processed on your side?

If there are any sensitive details that may affect this situation and are not appropriate for public disclosure, please feel free to share them with me at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.