Wild Casino - Player is struggling to redeem a check from the casino.

I received a check i cant cash. Its been over 3 weeks. I have the check and wish to void it and have the balance refunded to my account. I will withdraw it in another matter. But I can't . Wild Casino won't answer back. So I am stuck with this no good check

Dear Steve,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received any payments previously from this casino? Have you tried to communicate this issue with the casino or visit another bank to redeem the check? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No this is my first check from this casino and yes I've tried multiple banks and check cashing services. I have reached out multiple times to wild casino only to be told to wait for an email that never arrives. Thank you so much for your time in my matter. 

Steve M******l 

I requested that I void the check and put my balance bank in my account so I could withdraw it in another matter. Preferably Bitcoin. Even though I don't know how that works. But I'm sure ill figure it out.

Thank you very much, Steve, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you so much for all your time and effort. They are greatly appreciated.

Hello Steve!

I will take care of your complaint from now on. I would like to invite Wild Casino into this conversation in order to help us resolve the issue.

I tried again earlier today through live chat to get a answer. Since I was told I would be notified within 24 hrs through email, as I've been told 3xs before with no response. Again, I was told my issue would be escalated and I would receive an email. Again thank you for trying to resolve my issue.

I just received the long awaited email from Wild Casino suggesting that I try another bank. And ask for a bank letter that I have sent over 5 xs. All it states is that my institution is unable to fund this check. Ill keep you informed of their response, if they do respond back.

Wild Casino won't answer my email after replying to their email requesting that I try another bank. I dont understand. Are they worried that I'm going to double dip on a check that I cannot cash to begin with.

We would like to ask Wild Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Thank you for your assistance. They are not going to respond. Im sure of it. Lesson learned.

I received a email yesterday that my balance was restored into my account. I was able to have it withdrawn through Bitcoin and into my checking account , the same day. Thank you for any influence you may have had on resolving my issue with Wild Casino. I so appreciate your website.

Hello Steve!

I am glad to see the good news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

This is amazing news.Glad to be of assistance.

Regards

Wild Casino