HomeOnline casinosYukon Gold Casino Review

Yukon Gold Casino Review

avatarMirka D.
Last updated 04/2026
Safety Index
9.5
User feedbackBad
13 reviews
avatarMirka D.
Last updated 04/2026

Read our Yukon Gold Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

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Pros and cons

  • Good selection of game providers
  • Popular progressive jackpot slots
  • Live chat support is available 24/7
  • Live dealer games are available
  • Supports many payment methods
  • Fees associated with some withdrawal methods
  • Not all payment methods are available for all countries

Casino screenshots

yukon_gold_casino_homepage_desktop
yukon_gold_casino_game_gallery_desktop
yukon_gold_casino_promotions_desktop
yukon_gold_casino_homepage_mobile
yukon_gold_casino_game_gallery_mobile
yukon_gold_casino_promotions_mobile

Yukon Gold Casino Review

In this review, we took a close look at Yukon Gold Casino. Our casino review process helped us check both its benefits and its drawbacks. Our team looked into things like the casino's Terms and Conditions, licenses, player complaints, support, and limits. This helped them form a clear view of how safe and fair this casino is for players.

Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Yukon Gold Casino has a Very high Safety Index of 9.5, establishing it as one of the more secure and fair online casinos on the web, based on our criteria. Take a look at our full Yukon Gold Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Fairness and safety of Yukon Gold Casino

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.

In our Yukon Gold Casino review, we carefully went through and inspected the Terms and Conditions of Yukon Gold Casino. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.

Yukon Gold Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

As far as we know, no relevant casino blacklists include Yukon Gold Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

All in all, when combined with other factors that come into play in our review, Yukon Gold Casino has landed a Very high Safety Index of 9.5. This makes it a great option for most players who are looking for an online casino that creates a fair environment for their customers.

Note: As far as we are concerned, Yukon Gold Casino is related to 43 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Yukon Gold Casino.

Yukon Gold Casino Terms and Conditions

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Yukon Gold Casino to be somewhat unfair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Yukon Gold Casino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.

We currently have 2 complaints directly about this casino in our database, as well as 13 complaints about other casinos related to it. Because of these complaints, we've given this casino 75 black points in total, out of which 75 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Yukon Gold Casino user feedback and reviews

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

Based on the 13 user reviews of Yukon Gold Casino in our database, it has a Bad User feedback score. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

Yukon Gold Casino company data and licenses

Yukon Gold Casino is owned by Casino Rewards and has estimated annual revenues higher than $100,000,000. Based on the categorization we use, this makes it a very big online casino.

Yukon Gold Casino holds licenses issued by licensing authorities in these countries or regions: Kahnawake (Kahnawake Gaming Commission), Ontario (iGaming Ontario).

Win and withdrawal limits, payment options

Yukon Gold Casino accepts deposits via 60 payment methods. This includes: Neteller, Skrill, PaysafeCard, Payz (ecoPayz) , EntroPay, VISA, INSTADEBIT, PayPal, Euteller, eps-Überweisung, Trustly Pay, Diners Club, Multibanco, American Express, Boleto Bancário, Neosurf, Maestro, PostePay, AstroPay, Online bank transfer, Todito cash, idebit, Envoy, Bank transfer, ApplePay, Flexepin, Skrill 1-Tap, Perfect Money, OXXO Pay, Interac e-Transfer, CashtoCode, Instant Payments by Citadel, ecoVoucher, Discover, PhonePe, Swift, Paycos, Online Uberweisen, Express-Connect, Jeton, Klarna, Google Pay, INOVAPAY, PIX, JCB, Mpesa, Pago Efectivo, LOTERICA, eCheck (eCheque), NetBanking, MuchBetter, WeChat Pay, Airtel Money, Rapyd, Rapid Transfer, Samsung Pay, MTN, Tigo, Unified Payments Interface (UPI), Paga.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits Win limits
EUR 4,000 per week No win limit
USD 4,000 per week
GBP 4,000 per week
CAD 4,000 per week
NZD 4,000 per week
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. In the table below, you can see an overview of language options at Yukon Gold Casino.

Language Website Customer support Live chat
Slovak Yes No No
English Yes Yes Yes24/7
Spanish Yes No No
Portuguese Yes No No
Russian Yes No No
Japanese Yes No No
German Yes Yes Yes24/7
Finnish Yes No No
Swedish Yes No No
Italian Yes No No
Bulgarian Yes No No
Korean Yes No No
Czech Yes No No
Danish Yes No No
Greek Yes No No
Ukrainian Yes No No
French Yes No No
Hindi Yes No No
Croatian Yes No No
Hungarian Yes No No
Indonesian Yes No No
Norwegian Yes No No
Slovenian Yes No No
Thai Yes No No
Vietnamese Yes No No
Chinese Yes No No
Turkish Yes No No
Polish Yes No No
Dutch Yes No No

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Yukon Gold Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Yukon Gold Casino to be good.

Yukon Gold Casino slots and casino games

Yukon Gold Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Games from 37 casino game providers are available. This includes Apricot (Microgaming), Evolution Gaming, Rabcat, 1X2 Gaming, Gameburger Studios, Real Dealer Studios, Atomic Slot Lab, PearFiction Studios, Switch Studios, Old Skool Studios, Half Pixel Studios, Neon Valley Studios, Slingshot Studios, Alchemy Gaming, GONG Gaming Technologies, Pulse 8 Studios, SpinPlay Games, Neko Games, Nailed it! Games, Fortune Factory Studios, Gold Coin Studios, All For One Studios (ALL41), Hammertime, Aurum Signature Studios, Northern Lights Gaming, Games Global, Just For The Win, MahiGaming, Foxium, Snowborn Games, Buck Stakes Entertainment, Epic Industries, Stormcraft Studios, Circular Arrow, Triple Edge Studios, Crazy Tooth Studio, Infinity Dragon Studios.

Bonuses and codes offered by Yukon Gold Casino

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.

At present, there are 2 bonuses from Yukon Gold Casino in our database, including:

  • 150 EXTRA SPINS on Mega Money Wheel
  • 100% up to $150

Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.

Company info

  • Owner Casino Rewards
  • Operator Fresh Horizons Ltd.
  • Established 2004
  • Estimated annual revenues > $100,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Yukon Gold Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics
Terms and conditions
Somewhat unfair
Issues found: 3
Last updatedLast updated
Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size
Very big casinoVery big group

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Complaints ratio
Very good
Total complaints: 37
Last updatedLast updated
  • Opened 1
  • Unresolved 0
  • Resolved 5
  • Rejected 31
Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 1 complaints from other sources.

Blacklists
None
0x

    If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

    Other factors
    Neutral
    Last updatedLast updated

      There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

      Licensing authorities

      Unfair terms and conditions
      • Low-risk play may lead to winnings being confiscated
      • Low-risk play may lead to winnings being confiscated
      • Use of the auto-play feature while wagering bonuses may void bonus balances

      Games

      Explore the game selection available at Yukon Gold Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

      Game types

      Slots
      Roulette
      Blackjack
      Betting
      Video poker
      Bingo
      Baccarat
      Jackpot games
      Live games
      Poker
      Craps and dice
      Keno
      Scratch cards
      eSports betting
      Crash games
      Available: 12 Not Available: 3

      Game providers

      Show all (37)
      • Apricot (Microgaming)
      • Evolution Gaming
      • Rabcat
      • 1X2 Gaming
      • Games Global
      • Gameburger Studios
      • GONG Gaming Technologies

      Yukon Gold Casino bonuses

      Browse all bonuses offered by Yukon Gold Casino, including their no deposit bonus offers and first deposit welcome bonuses.

      Casino Guru
      We want players to understand gambling.

      Payments

      Browse an overview of payment methods supported by Yukon Gold Casino, along with related limits and fees associated with transactions to or from your casino account.

      Payment methods

      Show all (60)
      • Skrill
      • Neteller
      • PaysafeCard
      • Payz (ecoPayz)
      • VISA
      • EntroPay
      • INSTADEBIT

      Transaction limits

      Withdrawal limits
      $4,000
       per week
      Win limits
      Unknown

      Currencies

      Traditional

      Supported Fiat currencies.

      USDCADEURGBPNZD

      Customer support

      Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.

      Language options

      Website
      Available in 29 languages
      EnglishChineseFrenchGermanItalian 24 more
      Live chat
      Available in 2 languages
      EnglishGerman
      Customer support:
      Available in 2 languages
      EnglishGerman
      Live chat rating
      Good
      Average response time: 10m
      Last updatedLast updated
      Date and tester
      Response time
      Rating
      21 Apr 2026
      Mirka D.
      5m
      Subpar
      23 Jan 2026
      Katarina D.
      15m
      Subpar
      16 Mar 2025
      Burak O.
      Not measured
      Subpar
      11 Jun 2024
      Burak O.
      Not measured
      Bad
      21 Apr 2023
      Michaela S.
      Not measured
      Subpar
      19 Apr 2022
      Burak O.
      Not measured
      Good
      23 Oct 2020
      Satrio Y.
      Not measured
      Excellent

      User reviews of Yukon Gold Casino

      This is a place to share experience with Yukon Gold Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

      User feedback:
      Bad

      Rated by 13 users

      Very positivePositiveNeutralNegativeVery negative

      Do you have any experience with this casino?

      Write a review
      Casino Guru
      We want players to understand gambling.
      • 2 months ago
      The worst casino ever please read this and don’t skip it am a vip member with yukon gold i made 51k on the the app they wouldn’t process my money and they would not even respond back to me customer support will tell risk management will reach out to you but no one will am legit i have my docs and paystubs but they don’t even provide me with information
      • No process withdrawal
      • Risk management never answers
      • The cant explain to me why or what is going on
      Yukon Gold Casino
      Hi there
      I see that you initiated your withdrawal this past weekend. Unfortunately our payments team does not process payments over the weekend. Our risk management team also do not work over the weekend. Please allow 3 business days for risk to respond.
      • 1 year ago
      This site is overall good. I made my first withdrawal on 24.05. Today it was cancelled for no feedback. I wrote to support and they asked me to withdrawal via Skrill ( I made deposit with card). So I did it. I also made a withdrawal 27.05 and I suspect it will also be cancelled. Be aware, they might be using delay tactics. I do not recomment playing. I will repair the review if withdrawals come.
      • Good site
      • Some Pragmatic games
      • Decent game selection
      • RTP seems legit
      • Delayed withdrawals
      • Cancelled withdrawals
      • 1 year ago
      I like some of the games at this casino, however, they all will pay out basically nothing. Deposit 100 dollars and see it gone in minutes. Switch games, in fact play 5 spins on every single game in the casino and notice that none will hit anything whatsoever. Very strange .
      • Fast deposits
      • RTP is 0%
      • All games have very little to no RTP
      • No responsible gambling protocol
      • 1 year ago
      From all the Casino Rewards casinos i play mostly at Yukon, because of Rewards Riches.

      What i like:
      * Microgaming, which i love and that's why i play here, don't need or care about other operators, because Microgaming is only at CR and they are good;
      * VIP and bonuses/promotions, lottery tickets with great prizes, there are many and regularly, just need to check and ask;
      * Massive jackpots u will not see elsewhere, they are here and anyone can be lucky.

      What i don't like:
      * After playing for some time in one session they'r websites ALWAYS glitches out and has an infinite loading loop, i tried different browsers and mobile, it's the same, only solution is to clear cookies, then ur fav saved games also disappear;
      * High wager amount, 200x ( or less,depending on the bonus) is pretty high if comparing other websites, it's a hit or miss, if ur lucky can wager it, but the good thing about the wager here is that as the play-through requirements are met, funds are automatically transferred from your bonus balance to your cash balance in increments of $10;
      * Zero responsible gambling options. They just don't want you to quit or "cool-off" even closing and opening account takes minutes with the bot, what's the point. Even simple things like reversing a withdrawals that takes days to complete is possible, and they know this works.
      I'm still a returning customer here at CR, hope they fix the issues in time, because there is potential.
      • Microgaming
      • Big jackpots
      • VIP and promotions
      • High wager requirements
      • Occasional website glitch/loop
      • No responsible gambling options
      Yukon Gold Casino
      Hi player. Every one of the CR casinos offers responsible gambling options on our website under the responsible gambling link as well as through the live chat, as is required for our licenses. If you specifically request this through live chat, they must follow procedure. You have not left your casino account number so there is no way for me to look at your chats to see what you are requesting. As for the rest of your con list, I will forward this feedback on, however without knowing the specs of your devices it may be impossible to replicate.
      • 2 years ago
      My conclusion after more than a year: I have deposited about 50 times and not withdrawn once.
      Customer service consists only of bots.
      If you ask something, the answer is "I didn't understand your question," rephrase the question...
      Then you do that and then they want bonus garbage...
      Then the chat is closed even though no real person has ever spoken to you.
      And that every single time, every time!
      I've been ripped off many times but Yukon Gold is really the worst.
      This really and honestly screams fraud!
      There is nothing like that anywhere, you just get ripped off no matter how often you deposit or how many free spins you get, you never get anything out of it.
      I had well over 100 free spins and never won anything.
      Statistically speaking, this is not possible.
      I warn everyone not to play here, go somewhere else because there you at least have a small chance.
      With yukon gold you have ZERO chance.
      Yukon Gold be ashamed of yourselves you are really the last ugh ugh ugh
      • Nothing
      • Payment
      • Unfair
      • No support
      • Free Spins
      • Just everything
      • Absolute garbage casino
      Yukon Gold Casino
      Online casino games are games of chance and there is no guarantee of winning. I see you mention you were given many free spins so you were able to try your luck on the house. There are many reviews of player wins. I'm sorry to hear that you were unlucky at the casino.
      • 2 years ago
      I have had a good experience with Yukon Gold, the casino offers nice bonuses and sometimes free bonus credits to account. The withdrawal system of waiting 48 hours before processing is one big let down.
      • Great bonuses
      • Great casino group(casino rewards)
      • 48 hour withdrawal delay
      • 2 years ago
      I have been playing at Yukon Gold sporadically for a few years now and never won. This is fine, as I understand these are games of chance for entertainment purposes. Imagine my excitement when I finally won 500.00. I was over the moon excited until I attempted to cashout. I was told there is a 48 hour wait period with the option to reverse funds. It has now been almost 3 days and I am still in pending/reversible. I reached out to the Casino Rewards team and was told I "missed the payout batch" but it would go through with the next one. I have read other reviews stating this is another stall tactic while the casino still leaves you in "pending reversible" Everytime the rewards team answers a query of mine they try to offer me bonuses which I will not take until this is resolved. I find the 48 hour wait period and stall tactics very outdated. Are there any good, legitimate Casinos left out there?
      Thank you to the team at Casino Guru for allowing honest, fair reviews from players around the world. Thank you for giving us a voice.
      • I love the layout of this site and the wide variety of games. I like that it is very easy to navigate and offers many good bonuses.
      • I dislike the outdated payment methods and stall tactics.
      Yukon Gold Casino
      Hey there. I'm sorry to hear you're having a bad experience at the casino.

      The time of the day you initiate your withdrawal will be relevant for the 48 hour pending period, as well as the day of the week. The payments team releases all withdrawals at the same time every day so if the 48 hour window happens 1 hour after that release, you will have to wait until the following day. Likewise, since the payments team do not work weekends, if your 48 hour period falls after the release on Friday, your withdrawal will be processed on Monday.

      I hope this clears things up and you are able to get your withdrawal today.

      Cheers
      • 2 years ago
      I used to play here a lot, but I have since found other providers that are superior in my opinion. Now I only play here from time to time.

      Their customer service is non-existent. you only ever get automated response or chatgpt generated chat support.

      They have a pretty large selection of games from a large variety of providers.

      The interface, while dated, is easy to navigate.

      Deposits are normally pretty quick, but withdrawal times leave a lot to be desired (3+ days in some cases).

      When you are in their good graces, you will often receive 100% deposit match bonuses.

      They will suspend your loyalty points redemption at a whim though, so be careful of that.
      • Variety of games
      • Easy to use interface
      • Fast deposits
      • AGCO licensed
      • Poor withdrawal times
      • Poor customer support
      • Dated interface
      • 2 years ago
      I have been a member of the Yukon gold casino for quite a while and I don’t know why I keep coming back to play at this site I have won a few times and tried to make a withdrawal and every time I have done so they either said that I owed the casino money or they have to verify me or that I have to wait from an email from their security department like really I am a vip at this casino and I am literally am not being acted that way this is a good example I have made a withdrawal of a thousand dollars 3 days ago at the 11/11/2023 today is the 15/11/2023 and still haven’t seen the funds in my account why would a corporation this big would treat their customers like that it takes a minute to send the money to take my money when I deposit is fine no problem but when I win the pay out never happens so I am saying that this is a scam and they want you to reverse the withdrawal to play and lose your money I will make an update in a couple of days too see what’s the status
      Over all very disappointing cause I do like that casino
      • Disappointing
      • Unfair
      Yukon Gold Casino
      Hi rand1808
      I've forwarded this to the RM department and asked them to look at your account as a priority. Hopefully this is resolved ASAP.
      Cheers
      • 2 years ago
      Is a scam. I opted in for a promotion spending over 3 deposits. I made my first deposit got the free spins. Second deposit got half the free spins. Third and fourth deposit got non of the free spins. This casino has the most frustrating customer support. It starts with a bot. It doesnt allow you to write anything past its response then closes the window. When I finally reached a human being they told me I needed to make more deposits to get the rest of the spins. They refused to fix the issue so I closed my account.
      Yukon Gold Casino
      Please specify which spins you are talking about? Yukon Gold Casino only offers free spins on the first deposit bonus. All subsequent deposit bonuses are match bonuses.
      • 3 years ago
      I don't think it's okay that you can no longer register from Germany. My wife plays in this casino and was able to register without further ado. And when you use the chat you only get one bonus offered. But his question is not answered
      • There is no Germany to be found when registering
      Yukon Gold Casino
      This casino no longer takes German players due to the regulated market. This is a problem with the regulators in Germany, not the casino.
      • 3 years ago
      This casino is a joke. I made s deposit and never claimed any bonus as I didn’t wanna bother with wagering requirement but they automatically gave me a 100% bonus. When tried to speak to live chat so that someone can drop my bonus those all stupid F will close the chat on you or won’t answer to your query and do what stupid do
      • No positive
      • Everything about this casino is negative
      Yukon Gold Casino
      Hi there
      Please send your account number to casino guru so I can look into why this happened. Thanks.
      • 4 years ago
      As far as online casino's go, this one is definitely one of the better ones.
      Yukon Gold Casino
      Thank you :)

      Yukon Gold Casino discussion

      Discuss anything related to Yukon Gold Casino with other players, share your opinion, or get answers to your questions.

      Casino Guru
      We want players to understand gambling.

      Yukon Gold Casino bonuses

      Browse all bonuses offered by Yukon Gold Casino, including their no deposit bonus offers and first deposit welcome bonuses.

      Casino Guru
      We want players to understand gambling.

      Payments

      Browse an overview of payment methods supported by Yukon Gold Casino, along with related limits and fees associated with transactions to or from your casino account.

      Payment methods

      Show all (60)
      • Skrill
      • Neteller
      • PaysafeCard
      • Payz (ecoPayz)
      • VISA
      • EntroPay
      • INSTADEBIT

      Transaction limits

      Withdrawal limits
      $4,000
       per week
      Win limits
      Unknown

      Currencies

      Traditional

      Supported Fiat currencies.

      USDCADEURGBPNZD

      Customer support

      Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.

      Language options

      Website
      Available in 29 languages
      EnglishChineseFrenchGermanItalian 24 more
      Live chat
      Available in 2 languages
      EnglishGerman
      Customer support:
      Available in 2 languages
      EnglishGerman
      Live chat rating
      Good
      Average response time: 10m
      Last updatedLast updated
      Date and tester
      Response time
      Rating
      21 Apr 2026
      Mirka D.
      5m
      Subpar
      23 Jan 2026
      Katarina D.
      15m
      Subpar
      16 Mar 2025
      Burak O.
      Not measured
      Subpar
      11 Jun 2024
      Burak O.
      Not measured
      Bad
      21 Apr 2023
      Michaela S.
      Not measured
      Subpar
      19 Apr 2022
      Burak O.
      Not measured
      Good
      23 Oct 2020
      Satrio Y.
      Not measured
      Excellent

      User reviews of Yukon Gold Casino

      This is a place to share experience with Yukon Gold Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

      User feedback:
      Bad

      Rated by 13 users

      Very positivePositiveNeutralNegativeVery negative

      Do you have any experience with this casino?

      Write a review
      Casino Guru
      We want players to understand gambling.
      • 2 months ago
      The worst casino ever please read this and don’t skip it am a vip member with yukon gold i made 51k on the the app they wouldn’t process my money and they would not even respond back to me customer support will tell risk management will reach out to you but no one will am legit i have my docs and paystubs but they don’t even provide me with information
      • No process withdrawal
      • Risk management never answers
      • The cant explain to me why or what is going on
      Yukon Gold Casino
      Hi there
      I see that you initiated your withdrawal this past weekend. Unfortunately our payments team does not process payments over the weekend. Our risk management team also do not work over the weekend. Please allow 3 business days for risk to respond.
      • 1 year ago
      This site is overall good. I made my first withdrawal on 24.05. Today it was cancelled for no feedback. I wrote to support and they asked me to withdrawal via Skrill ( I made deposit with card). So I did it. I also made a withdrawal 27.05 and I suspect it will also be cancelled. Be aware, they might be using delay tactics. I do not recomment playing. I will repair the review if withdrawals come.
      • Good site
      • Some Pragmatic games
      • Decent game selection
      • RTP seems legit
      • Delayed withdrawals
      • Cancelled withdrawals
      • 1 year ago
      I like some of the games at this casino, however, they all will pay out basically nothing. Deposit 100 dollars and see it gone in minutes. Switch games, in fact play 5 spins on every single game in the casino and notice that none will hit anything whatsoever. Very strange .
      • Fast deposits
      • RTP is 0%
      • All games have very little to no RTP
      • No responsible gambling protocol
      • 1 year ago
      From all the Casino Rewards casinos i play mostly at Yukon, because of Rewards Riches.

      What i like:
      * Microgaming, which i love and that's why i play here, don't need or care about other operators, because Microgaming is only at CR and they are good;
      * VIP and bonuses/promotions, lottery tickets with great prizes, there are many and regularly, just need to check and ask;
      * Massive jackpots u will not see elsewhere, they are here and anyone can be lucky.

      What i don't like:
      * After playing for some time in one session they'r websites ALWAYS glitches out and has an infinite loading loop, i tried different browsers and mobile, it's the same, only solution is to clear cookies, then ur fav saved games also disappear;
      * High wager amount, 200x ( or less,depending on the bonus) is pretty high if comparing other websites, it's a hit or miss, if ur lucky can wager it, but the good thing about the wager here is that as the play-through requirements are met, funds are automatically transferred from your bonus balance to your cash balance in increments of $10;
      * Zero responsible gambling options. They just don't want you to quit or "cool-off" even closing and opening account takes minutes with the bot, what's the point. Even simple things like reversing a withdrawals that takes days to complete is possible, and they know this works.
      I'm still a returning customer here at CR, hope they fix the issues in time, because there is potential.
      • Microgaming
      • Big jackpots
      • VIP and promotions
      • High wager requirements
      • Occasional website glitch/loop
      • No responsible gambling options
      Yukon Gold Casino
      Hi player. Every one of the CR casinos offers responsible gambling options on our website under the responsible gambling link as well as through the live chat, as is required for our licenses. If you specifically request this through live chat, they must follow procedure. You have not left your casino account number so there is no way for me to look at your chats to see what you are requesting. As for the rest of your con list, I will forward this feedback on, however without knowing the specs of your devices it may be impossible to replicate.
      • 2 years ago
      My conclusion after more than a year: I have deposited about 50 times and not withdrawn once.
      Customer service consists only of bots.
      If you ask something, the answer is "I didn't understand your question," rephrase the question...
      Then you do that and then they want bonus garbage...
      Then the chat is closed even though no real person has ever spoken to you.
      And that every single time, every time!
      I've been ripped off many times but Yukon Gold is really the worst.
      This really and honestly screams fraud!
      There is nothing like that anywhere, you just get ripped off no matter how often you deposit or how many free spins you get, you never get anything out of it.
      I had well over 100 free spins and never won anything.
      Statistically speaking, this is not possible.
      I warn everyone not to play here, go somewhere else because there you at least have a small chance.
      With yukon gold you have ZERO chance.
      Yukon Gold be ashamed of yourselves you are really the last ugh ugh ugh
      • Nothing
      • Payment
      • Unfair
      • No support
      • Free Spins
      • Just everything
      • Absolute garbage casino
      Yukon Gold Casino
      Online casino games are games of chance and there is no guarantee of winning. I see you mention you were given many free spins so you were able to try your luck on the house. There are many reviews of player wins. I'm sorry to hear that you were unlucky at the casino.
      • 2 years ago
      I have had a good experience with Yukon Gold, the casino offers nice bonuses and sometimes free bonus credits to account. The withdrawal system of waiting 48 hours before processing is one big let down.
      • Great bonuses
      • Great casino group(casino rewards)
      • 48 hour withdrawal delay
      • 2 years ago
      I have been playing at Yukon Gold sporadically for a few years now and never won. This is fine, as I understand these are games of chance for entertainment purposes. Imagine my excitement when I finally won 500.00. I was over the moon excited until I attempted to cashout. I was told there is a 48 hour wait period with the option to reverse funds. It has now been almost 3 days and I am still in pending/reversible. I reached out to the Casino Rewards team and was told I "missed the payout batch" but it would go through with the next one. I have read other reviews stating this is another stall tactic while the casino still leaves you in "pending reversible" Everytime the rewards team answers a query of mine they try to offer me bonuses which I will not take until this is resolved. I find the 48 hour wait period and stall tactics very outdated. Are there any good, legitimate Casinos left out there?
      Thank you to the team at Casino Guru for allowing honest, fair reviews from players around the world. Thank you for giving us a voice.
      • I love the layout of this site and the wide variety of games. I like that it is very easy to navigate and offers many good bonuses.
      • I dislike the outdated payment methods and stall tactics.
      Yukon Gold Casino
      Hey there. I'm sorry to hear you're having a bad experience at the casino.

      The time of the day you initiate your withdrawal will be relevant for the 48 hour pending period, as well as the day of the week. The payments team releases all withdrawals at the same time every day so if the 48 hour window happens 1 hour after that release, you will have to wait until the following day. Likewise, since the payments team do not work weekends, if your 48 hour period falls after the release on Friday, your withdrawal will be processed on Monday.

      I hope this clears things up and you are able to get your withdrawal today.

      Cheers
      • 2 years ago
      I used to play here a lot, but I have since found other providers that are superior in my opinion. Now I only play here from time to time.

      Their customer service is non-existent. you only ever get automated response or chatgpt generated chat support.

      They have a pretty large selection of games from a large variety of providers.

      The interface, while dated, is easy to navigate.

      Deposits are normally pretty quick, but withdrawal times leave a lot to be desired (3+ days in some cases).

      When you are in their good graces, you will often receive 100% deposit match bonuses.

      They will suspend your loyalty points redemption at a whim though, so be careful of that.
      • Variety of games
      • Easy to use interface
      • Fast deposits
      • AGCO licensed
      • Poor withdrawal times
      • Poor customer support
      • Dated interface
      • 2 years ago
      I have been a member of the Yukon gold casino for quite a while and I don’t know why I keep coming back to play at this site I have won a few times and tried to make a withdrawal and every time I have done so they either said that I owed the casino money or they have to verify me or that I have to wait from an email from their security department like really I am a vip at this casino and I am literally am not being acted that way this is a good example I have made a withdrawal of a thousand dollars 3 days ago at the 11/11/2023 today is the 15/11/2023 and still haven’t seen the funds in my account why would a corporation this big would treat their customers like that it takes a minute to send the money to take my money when I deposit is fine no problem but when I win the pay out never happens so I am saying that this is a scam and they want you to reverse the withdrawal to play and lose your money I will make an update in a couple of days too see what’s the status
      Over all very disappointing cause I do like that casino
      • Disappointing
      • Unfair
      Yukon Gold Casino
      Hi rand1808
      I've forwarded this to the RM department and asked them to look at your account as a priority. Hopefully this is resolved ASAP.
      Cheers
      • 2 years ago
      Is a scam. I opted in for a promotion spending over 3 deposits. I made my first deposit got the free spins. Second deposit got half the free spins. Third and fourth deposit got non of the free spins. This casino has the most frustrating customer support. It starts with a bot. It doesnt allow you to write anything past its response then closes the window. When I finally reached a human being they told me I needed to make more deposits to get the rest of the spins. They refused to fix the issue so I closed my account.
      Yukon Gold Casino
      Please specify which spins you are talking about? Yukon Gold Casino only offers free spins on the first deposit bonus. All subsequent deposit bonuses are match bonuses.
      • 3 years ago
      I don't think it's okay that you can no longer register from Germany. My wife plays in this casino and was able to register without further ado. And when you use the chat you only get one bonus offered. But his question is not answered
      • There is no Germany to be found when registering
      Yukon Gold Casino
      This casino no longer takes German players due to the regulated market. This is a problem with the regulators in Germany, not the casino.
      • 3 years ago
      This casino is a joke. I made s deposit and never claimed any bonus as I didn’t wanna bother with wagering requirement but they automatically gave me a 100% bonus. When tried to speak to live chat so that someone can drop my bonus those all stupid F will close the chat on you or won’t answer to your query and do what stupid do
      • No positive
      • Everything about this casino is negative
      Yukon Gold Casino
      Hi there
      Please send your account number to casino guru so I can look into why this happened. Thanks.
      • 4 years ago
      As far as online casino's go, this one is definitely one of the better ones.
      Yukon Gold Casino
      Thank you :)

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