Wheelz Casino - Player is experiencing an undefined problem.

8/16 FS offer is available, 3000 yen deposit for the first time in a long time (casino that has not been used for a long time)

When you make an all-in and win 5600 yen, the winning money will be transferred to bonus money.

Contact support

It seems that 5 bonuses were given without permission

Since I bet a mixture of cash and bonus, it will be a bonus according to the rules,

However, even if you say that you only bet 3000, you can't.

Moreover, the total amount transferred to the bonus has also disappeared,

Verification please.

Dear sai1331,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Have you been accused of breaching the rule regarding mixed funds?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I understand, I will give up.

However, I think that it is a very malicious casino because it is supposed to deposit 3000 yen, bet 3000 yen, and bet 3005 yen on the casino.

Thank you very much.

I'm truly sorry but I still don't understand.

Thank you very much.

I will give up on this matter because it can not be helped, so please withdraw the complaint.

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.