Despite verifying their account and having no issues, the player from Finland has not received their €1000 withdrawal from five days ago. Despite assurances from customer service that it would take 1-3 days, the money has not arrived, and the casino is unresponsive to emails. Player’s complaint has been resolved successfully.
Whamoo Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Whamoo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
I have verified my account and everything is fine with my account.
I withdrew 1000e on 11 May 2023. After this, I was in contact with customer service several times. They claim that the money should be in the bank account within 1-3 days. I have screenshots of the conversations on file. I still haven't received the money despite the promises. This casino always doesn't even bother to answer emails.
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11 months ago
Hello joojoo87,
Thank you for sharing your concern with us. We are sorry to hear about the issue with your withdrawal. It's important to note that withdrawals can sometimes take several days or even weeks to process fully. Factors such as pending KYC verification or a high volume of withdrawal requests may contribute to the delay. We recommend waiting at least 14 days after requesting a withdrawal before raising a complaint. If, by that time, your account has been successfully verified, your game history checked, and your withdrawal approved, yet you still haven't received your winnings, please inform us, and we will intervene and assist you further.
We appreciate your patience and understanding.
Best regards,
Petronela
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11 months ago
My account is verified and KYC is OK they have stated. They said that the winnings have already been paid out last week. But every time you contact customer service, you get the same answer within 1-3 banking days. They don't even bother to answer. And I don't see a payment on my bank account. I've played a lot at online casinos, and I've never had anything like this.
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11 months ago
As an addition to the previous message, I haven't used the bonus at all while playing. You probably have to contact the MGA license holder here, so many others seem to have problems with this Casino.
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11 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, joojoo87, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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