HomeComplaintsWG Casino - Player complains that she didn’t win anything.

WG Casino - Player complains that she didn’t win anything.

Amount: ??

WG Casino
Safety Index:Very low
Submitted: 14 Apr 2023 | Case closed : 01 May 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the UK is dissatisfied with the casino’s RTP (Return to Player). We closed the complaint because the player didn't reply to our messages and questions.

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1 year ago

I think this casino is fake. You can spend hundreds and not win anything. It's not a one off either its rigged

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1 year ago

Dear chelsey13392,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please let me know about it. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.


Best regards,

Tomas

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1 year ago

Dear chelsey13392,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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