The player from the UK is dissatisfied with the casino’s RTP (Return to Player). We closed the complaint because the player didn't reply to our messages and questions.
I think this casino is fake. You can spend hundreds and not win anything. It's not a one off either its rigged
Dear chelsey13392,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please let me know about it. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.
Best regards,
Tomas