Weiss Casino - Rejected withdrawal attempts problem from Portugal player.

I made three deposits, two of €40 and one of €20, totaling €100.

I played a variety of games as I pleased, including roulette, dice, slots, and blackjack. I rolled through my entire deposit several times. Despite this, the support team consistently forced me to play slots, which I did quite frequently. The support team eventually informed me that I had rolled the deposit and could withdraw my funds.

However, my withdrawal attempts continue to be rejected. I have attempted to withdraw using the same method with which I deposited, as required by the casino.

Even though I have met all necessary requirements, my funds have not been returned to me.

I believe this to be a scam; they simply are not returning our funds.

Due to this situation, I have spent more money than I could afford playing the slots that they forced me to play.

Dear bastostiago,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Weiss Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Is there a pending withdrawal currently active on your casino account?
• How much is your withdrawable balance in the casino, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon dear Tomas.

I confirm that my account has been properly verified.

I know of more people in the same situation, who have met all the requirements and are unable to get their own money.

Withdrawals only remain pending for a maximum of 10 minutes and are then immediately rejected.

My withdrawable balance is €90.

Now the withdrawal amount I already have in my account is €150. They forced me to play slots to get up. I played it and by chance I won. They won't let me withdraw the money in any way.

This is theft

Greetings!

We, the official representatives of WEISS, sincerely apologize for any inconvenience you may have encountered. Regrettably, our records do not currently indicate receiving a withdrawal request from your account. If you wish to proceed with the withdrawal of your funds, kindly resubmit your request.

Thank you for your understanding, and we remain here at your disposal for any further assistance you may require.

Dear bastostiago,

We kindly request an update on the status of your withdrawal to ensure everything is going smoothly. Please inform us if you require guidance or encounter any obstacles. We are dedicated to promptly resolving any issues you may encounter.

Kind regards,

WEISS Official Representatives

Please let me know if you were able to request a withdrawal again, or whether you still experience trouble withdrawing your winnings.

Please share screenshots of your withdrawal attempts found in your transaction history.

I'll await your reply.

Dear bastostiago,

We remain committed to assisting you in resolving your issue. Should you continue to encounter challenges with withdrawing funds or if you have any further inquiries, please do not hesitate to communicate them here.

Kind regards,

WEISS Official Representatives

Dear bastostiago,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.