Wazamba Casino - The player's deposit was not credited.

I made an instant eft deposit of R500 yet it was not credited to my account yet it went off my bank account. I have contacted support 7 times and they keep saying we will email you but it’s been 3 days and I hear nothing! I’ve sent the proof of payment as well 7 times. I use the same instant eft on other sites and it’s instant

Dear roxylouw,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

My bank has confirmed that the money was sent to the casino

I have spoken to my bank and they confirmed that the payment was made and has left my account. I have sent the proof of payment that I received from my bank and sent that to the casino support desk but they refuse to check the proof of payment reference with their finance team!! They just keep saying they didn’t receive it but if they check the proof of payment with the reference number they would be able to find it and allocate it to me!!

Dear roxylouw,

As the deposit took place aprox. a week ago, I would definitely wait at least a week or two more for the casino to credit the money.

In such cases where the transaction is lost during the deposit, we usually advise the player to wait up to a month (depending on casino, player location, payment method).

Please let us know within a week if there's been any update.

Ok I will do so thank you

Hello roxylouw,

Please feel free to post an update here if there will be any. If the deposit would take longer than the recommended time, we will try to intervene.

Dear roxylouw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.