Wazamba Casino - Player's withdrawals are being constantly cancelled.

Wazamba Casino is no longer paying out my winnings but keeps canceling them. I waited a week for three of my withdrawals and yesterday and today, Wazamba canceled all of them without reason. I asked for reasons for the cancellation through their chat service, but they didn't provide any. I tried to make withdrawals to two different bank accounts, which I had previously used for deposits. I managed to make one withdrawal without issue before, but it was a small amount.

Today, I made a 500 euro withdrawal to my Skrill account. I used Google Chrome, as Wazamba instructs to do so. I'm afraid that this withdrawal will also be canceled by Wazamba without reason 🙁 I still have 606.01 euros in my account which I will attempt to withdraw later as the daily withdrawal limit is 500€.

Could you please assist me with this matter? I appreciate your help in advance! I would like my winnings to at least be transferred to my Skrill account, from which I would transfer them to my bank.

Dear borje,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hey,

I have not received any help from Wazamba to repatriate the winnings. In the chat service, they do not give any reason for canceling withdrawals and do not suggest any withdrawal method for me. They just say the same thing that "the payment department's processing time for withdrawals is 1-3 business days..." And then finally there has been a cancellation of the withdrawal, which hopefully won't happen now for the Skrill withdrawal.

In addition, Wazamba does not respond to my emails asking why withdrawals are cancelled. The cancellations are strange and I blame Wazamba for them because they have accepted one withdrawal of 10 euros, which was my first withdrawal. Since then they have canceled all my withdrawals (probably because I won money and didn't lose).

My account has never required confirmation.

See the pictures I link to this post. They show successful withdrawals and canceled ones.

Also, it shows that my account doesn't require verification (never has) 🙂

Regards,

Checkmate

Hey,

I also noticed that here on your site (also elsewhere) Wazamba customers have had similar problems to mine, i.e. their withdrawals have been canceled without reason and the cancellations have not been due to the customers or the banks.

So it's no longer a matter of chance. I just hope that I get the money that is due to me in my account without any further delay as I have already been dealing with this issue for 9 days with no resolution with Wazamba.

In addition, I have checked that my account information with Wazamba is in order and I have not had any bonuses valid at the time of withdrawals.

Regards,

Checkmate

Hey,

Wazamba paid a €500 withdrawal to my Skrill account today. It seems good. Two more withdrawals left, which can be seen in the picture:

Regards,

Checkmate

Hi borje,

I'm happy to hear that you received your first payment. It seems as things are moving forward.

Please keep me informed about any further developments.

Hopefully, you'll receive your remaining winnings in no time.

Thank you.

Dear borje,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hey,

I got all my winnings. Thanks for help!

-borje

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, borje, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru