HomeComplaintsWazamba Casino - Player’s withdrawal has been delayed.

Wazamba Casino - Player’s withdrawal has been delayed.

Amount: 1,384 R$

Wazamba Casino
Safety Index:Very high
Submitted: 15 Jun 2024 | Case closed : 30 Jun 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from Brazil experienced difficulties withdrawing funds from the casino. We requested additional details to fully understand the issue, including the withdrawal attempt date, amount, payment methods used, and verification status. Despite extending the response time by 7 days, the player did not respond. Consequently, the complaint was rejected due to the lack of response.

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4 months ago
Translation

I am trying to withdraw money, and I am not able to do so.

Automatic translation:
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4 months ago

Dear tuliocardosomirandaa,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing with withdrawing your money from the online casino.

To better understand your situation and assist you effectively, could you please provide some additional details:

  • When did you first attempt to withdraw your money, and what was the exact amount you requested to withdraw?
  • Could you clarify which payment methods you have tried so far, and whether the casino provided any guidance on which methods might work best?
  • Have you completed all necessary identity verification steps required by the casino for withdrawals?
  • If so, did you receive confirmation that your verification was successful?

If you have any other relevant communication or additional screenshots, please forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela


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4 months ago

Dear tuliocardosomirandaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.


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