The player from Spain had been waiting for a week to withdraw 390 euros. The casino repeatedly said the request was in the queue for the finance department and promised the money within three business days but offered no other solution. The player later confirmed that the issue was resolved, leading us to mark the complaint as 'resolved' in our system.
Wazamba Casino - Player’s withdrawal has been delayed.
Amount: €390
Wazamba Casino
Safety Index:Very highSafety Index
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9.7
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Translation
I've been waiting for a week to receive 390 euros and all they keep telling me is that it's in the queue for the finance department. They say that you'll get your money within three business days. They don't offer me any other solution.
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5 months ago
Dear Chute,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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5 months ago
Translation
They make false advertising because they tell you that they will receive it in three business days. And they only let you make three withdrawals. Because of not being able to withdraw I have lost 1000 euros that I was saving to be able to withdraw from them so you can't imagine how angry I am.
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5 months ago
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And they don't give me any solution by blaming the fixed finance department. So I don't know if this casino will be a scam. And my recommendation would be that no one will play in the
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5 months ago
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Everything is solved now. Thank you anyway . And I take back everything I said about wazamba
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5 months ago
Dear Chute,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
