The player from Croatia had been waiting for a withdrawal for less than two weeks. The player reported that the payout hadn’t been received yet. We advised the player to be patient and wait at least 14 days due to possible delays in processing. The player later confirmed that the withdrawal had been received. The complaint was marked as resolved.
Wazamba Casino - Player’s winnings haven’t been received yet.
Amount: €429
Wazamba Casino
Safety Index:Very highSafety Index
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9.7
Wazamba Casino has a Safety Index of 9.7, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
6 months ago
Hello,
I was Said on 16.5.2024 that process time for withdrawal is 3 days until today i was not yet been payout
can you please help me i am feeling cheated from this casino
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6 months ago
Dear Fico2751,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
Dear Fico2751,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
