Wazamba Casino - Player’s winnings haven’t been received yet.

They asked me for identification when I wrote them but they didn't deposit the money

Dear Christoforos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Will it ever be taken over?

Dear Christoforos,

Have you received your withdrawal from the casino yet?

Not yet

Not yet

Thank you for your reply, Christoforos. Have you made any successful withdrawals before? Have you received any confirmation regarding the successful verification?

Have you accumulated your winnings with or without an active bonus?

They don't verify me because I'm from Cyprus but I made a withdrawal in the past

Do I understand correctly that the casino refuses to verify you because you played from a restricted country? Have you accumulated your winnings with or without an active bonus?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

No bonus

I’m very sorry but you haven’t answered all of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I was coming from a country with limited access

Will it happen with my case?

I tried accessing the website from Cyprus, but I see that the casino has an active country block:

Could you please clarify how you managed to register an account at this casino?

Me allagi VPN

I am sorry, but if you used a VPN to overcome the IP block, we cannot support you further in this case. I checked the registration form and Cyprus is not on the list, which leads me to believe that you also chose another country:

If you managed to open an account without any modification to your IP, using correct information about yourself and your country, we would try to help. Since this clearly is not the case, we have no other choice but to reject this complaint

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.